Apprentice- Desktop and Service Desk Support
Apprentice- Desktop and Service Desk Support
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Job Description
Overview
Connecting clients to markets and talent to opportunity.
With 4500 employees and over 300000 commercial institutional payments and retail clients we operate from more than 70 offices spread across six continents. As a Fortune 100 Nasdaq-listed provider we connect clients to the global markets focusing on innovation human connection and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities or ingrain yourself in the world of institutional investing StoneX Group is made up of four business segments that offer endless potential for progression and growth.
StoneXApprenticeship
Are you looking to gain real world experience in an entrepreneurial culture Consider anapprenticeshipat a thriving global financial services firm andlaunch your career with StoneX! A StoneXApprenticeshipwill provide development support career growth and an endless array of opportunities. You can expect to make an impact onthe businessand experience acareer definingapprenticeshipprogram. The program will start in January or February and go through until July where the successful students upon attaining the university degree will be considered for full-time positions that immediately follows the apprenticeship.
ApprenticeshipPerks:
In addition to the real-worldexperienceyoullgain at StoneXwereexcited to offerapprenticesseveralperkswhich include the following:
- Compensation: Allapprenticesare paid at a competitive rate.
- Socials:Networking and acclimation to the company office and city are important aspects of theapprenticeshipprogram.Socialsand local favorites are planned at various points with large events at the beginning and end of yourapprenticeship.
- Access to Senior Leaders:Senior leaders are involved in theapprenticeshipprogram from day one delivering trainings presenting on firm business weekly leadership calls and even attending socials.
- Training:Virtual and in-persontrainingsto getapprenticesonboardedandconnectedwith the company globally.
- Mentorship:Apprenticeshave a mentor andbuddyto help answer any questions and work alongside during yourapprenticeship.
Responsibilities
Position Purpose:
The team performs a global 24x7 first level technical support via phone / remote web sessions. As an apprentice you will rotate within desktop and service desk teams to give an overall understanding and knowledge to resolve various IT issues for internal stakeholders.
Important note:This is a24/7 support role. Working inrotational shifts (including nights weekends and holidays)ismandatoryto ensure continuous global application availability.
Primary duties will include (not limited to):
Staffs the help desk by answering customer calls resolving calls opening help desk tickets and assigning tickets to the appropriate party for resolution.
Provides updates and completion information via email voice mail or instant messaging.
Performs basic computer hardware and software troubleshooting as well as basic Office Suite support.
Performs general maintenance tasks troubleshoots and repairs computer systems and peripheral equipment.
Provides support in the installation relocation modification diagnosis and repair of micro-computers and/or associated peripheral equipment.
Provides customer familiarization if necessary and uses diagnostic procedures and test equipment for problem solving.
Escalates problems and issues to a higher level of support. This includes service that exceeds response time repair time lack of parts or any other issue that could impact customer satisfaction.
Performs work in compliance within specified warranty requirements.
Maintains prompt and regular attendance.
Work with IT Leadership for continuous improvement of customer satisfaction.
Be fiercely committed to delivering the absolute best customer service experience possible.
Qualifications
Desirable Technical Skills
- Knowledge of Microsoft 365
- Basic knowledge of Microsoft Windows 10/11 OS
- ITIL Processes and Procedures
- Read and understand technical documents
- Basic knowledge of computer hardware and software
StoneX Essential Qualifications
- Ability to maintain confidentiality and appropriately handle sensitive information with tact and discretion
- Sound verbal/written communication abilities
- Effective interpersonal skills and strong customer service skills
- Sense of urgency
- Honesty curiosity and tenacity
- Strong work ethic and emphasis on attention to detail
- The confidence to fail
Early Careers Requirements
- Completed high school with relevant IT diploma or pursuing a relevant bachelors degree course from an accredited university
- Finishing university by July-August 2026
- Available for a January 2026 start on a full-time 6-month program
Working environment:
- Hybrid (team dependent)
- Open to work flexible hours including weekends and evenings
Employment Type
Unclear
