Customer Success Manager -
Customer Success Manager -
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Working Hours: 8:00 AM 6:00 PM EST (Monday to Friday)
Salary Range: $1500 Based on skill experience and qualifications
Type of contract: Independent Contractor
About the Company
A fast-growing SaaS startup is building a smarter way for service providers and agencies to connect through AI-powered matchmaking. With a global remote team and strong growth momentum they re expanding their customer success function to maintain a high-touch high-impact client experience even as they scale.
If youre someone who values autonomy purpose and long-term growth this is your chance to make a real impact.
Key Responsibilities
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Welcome and onboard new clients with clarity and care
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Build lasting relationships with agency and service-based customers
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Track account health and resolve issues before they escalate
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Share customer insights to help shape product and strategy
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Step into onboarding or client calls when needed
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Keep internal systems organized no detail slips through the cracks
What You Bring
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3 6 years in Customer Success or Account Management (essential: Background working in SaaS Companies)
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Excellent English clear professional and friendly (verbal and written)
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Strong organization and multitasking skills
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Proactive solution-oriented and accountable
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Comfortable using tools like CRMs etc.
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Able to work full-time U.S. hours
Nice to Have
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Experience working with digital agencies or service-based businesses
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B2B Experience
What We Offer
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100 remote work flexibility
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A supportive collaborative and innovative team culture
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Opportunities to grow with a high-impact company in scale mode
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Competitive salary
Employment Type
Full Time
