Customer Care Analyst
Customer Care Analyst
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Job Description
Job Description
Your Job
Are you the go-to person when a process needs untangling or a customer issue needs to be resolved quicklyand thoroughly Do you love solving problems guiding teams and influencing change across departments As a Customer Care Analyst at Kimberly-Clark your analytical skills customer-first mindset and supply chain expertise will directly impact millions of livesand the teams that make it happen. From making sense of complex logistics to coaching team members and leading high-impact projects your work will help ensure smooth operations and meaningful connections with customers.
About Us
Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brandsand so does the rest of the world. In fact millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals like you.
At Kimberly-Clark youll be part of the best team committed to driving innovation growth and impact. Were founded on more than 150 years of market leadership and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
Youre someone who thrives in complexitytranslating supply chain puzzles into clear efficient workflows. You balance empathy with excellence and team leadership with precision. Youre not just customer-focused; youre customer-obsessed always looking to raise the bar and drive meaningful results.
Heres what were looking for in this role:
You bring at least 5 years of relevant expertise in customer care logistics or supply chain.
You are comfortable working in 5:00 P.M to 2:00 A.M shifts.
Youre a proactive problem-solver and influential communicator who leads by example mentors others and embraces a collaborative approach.
You have deep experience using SAP Service Cloud and Microsoft Office tools (especially Excel).
Youre well-versed in order management data analytics and Lean Six Sigma principles.
Youre comfortable making data-driven decisions managing complex issues and presenting strategic solutions to cross-functional teams.
You care deeply about team development and fostering a respectful growth-oriented culture.
To Be Considered Click the Apply button and complete the online application process. A member of our fabulous recruiting team will review your application and then get in touch with you if you seem like a good fit for this role to begin the official interview process. To prepare for the interview process you can check out the Careers area on our website.
And finally the fine print For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law. The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position. This role is available for local candidates already authorized to work in the roles country only. Kimberly-Clark will not provide relocation support for this role.
Employment is subject to verification of pre-screening tests which may include drug screening background check and DMV check.
LI-Hybrid
Primary Location
India - PuneAdditional Locations
Worker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeRequired Experience:
IC
Employment Type
Full-Time
