Area Manager, Managed Services

Work Schedule

Environmental Conditions

Job Description

When youre part of Thermo Fisher Scientific youll do challenging work and join a team that values performance quality and innovation. As part of a successful growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

Managed Services a segment supporting Customer Channels Group improves supply chain and research operations at customer locations.

The position is focused primarily on scientific support services within Managed Services core offerings of stockroom and point-of-use inventory management sourcing and order management dock management and laboratory support services.

Position Summary:

Lead our onsite services teams in the UK to provide excellent services to our customers while maintaining relationships with strategic customers.

Essential Functions:

• Direct team of service professionals at multiple customer sites. Monitor service delivery review performance and improve service offerings.
• Responsible for the day to management and development of staff covering inventory management chemical management glassware washing media prep dock management etc.
• Analyze strategic account needs and make business recommendations to ensure service program growth expansion and program renewal.
• Proactively perform senior stakeholder-level customer reviews /surveys and present findings to management; supervise completion of agreed actions.
• Quantify value creation for the customer through detailed data collection and reporting. Ensure that reporting is presented in a comprehensive and coordinated fashion.
• Lead all performance measurements to optimize the customers perceptions. Includes management of inventory (over/under stocked items) customer scorecard review talent assessment resolving variances and distribution of customer metrics throughout the organization. Attend and participate in quarterly business reviews at client sites.
• Develop goals and objectives along with an internal support plan to meet all Key/Strategic Customer performance expectations and requirements.
• Meet or exceed sales revenue growth and profitability goals.
• Assist with other duties as assigned that help company growth.
• Ensure compliance with Health and Safety requirements (Thermo Fisher and Customer) are met for all employees.

Minimum Requirements/Qualifications:

• Bachelors Degree in a related field or equivalent experience.
• Proven track record with biotech and/or pharmaceutical national accounts managing products and services.
• Experience working at a management level in a matrixed structure.
• Strong organizational time-management and analytical skills along with excellent verbal/written communication and presentation skills.
• Knowledge of organizational change management.
• Strong knowledge of Microsoft Office Applications.
• Previous experience in collaborating with competitors to deliver a unified solution to customers.
• Demonstrated expertise in effective people management and team leadership.

Essential

• Demonstrate Thermo Fisher Scientific values Integrity Intensity Innovation and Involvement.
• Strong desire to serve the customer and interpersonal skills to interact with various levels of personnel.
• Competitive nature persistence and a strong sense of urgency.
• Ability to develop relationships and communicate at executive levels within globally branded companies.
• Ability to assess strategic operational needs identify strategies and implement solutions.
• Ability to manage deadlines accurately and efficiently.
• Capable of influencing peer groups to deliver required changes.
• Ability to manage cross-functional teams.
• Willingness to travel up to 50%

Benefits

We offer competitive remuneration annual incentive plan bonus healthcare and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity intensity involvement and innovation!

Our Mission is to enable our customers to make the world healthier cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100000 colleagues we share a common set of values - Integrity Intensity Innovation and Involvement - working together to accelerate research solve complex scientific challenges drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific where diverse experiences backgrounds and perspectives are valued.

Apply today!

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example this may include individuals requiring assistance because of hearing vision mobility or cognitive impairments.