HR Services Specialist (2nd Shift) - Total Rewards
HR Services Specialist (2nd Shift) - Total Rewards
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Job Description
QVC Group Global Business Services center in Cracow is a member of the QVC Group family that offers world-class Customer Finance Accounts Payable HR Services Talent Acquisition and Software Engineering to QVC Group team members in Germany Italy Poland the United Kingdom and the United States. Our GBS center is an exceptional facility with an efficient and remarkable design and culture.
We are looking for :
HR Services Specialist (2nd Shift) - Total Rewards
In this role you will have the opportunity to provide your knowledge and skills within Total Rewards processes.You will also consult with multiple levels of the organization on a variety of challenging audits and complex reporting projects. In this position you will be considered the Subject Matter Expert and will provide support across all brands including our team members business partners legal counsel and others by proactively supporting their needs addressing escalated issues streamlining processes and collaborating with the People Teams and leadership to ensure service is being delivered in a timely efficiently and in an accurate manner. This position has access to confidential team member information and records.
Main Responsibilities:
Maintain working knowledge and be SME of Total Rewards processes (including but not limited to compensation benefits global mobility); ensure that applicable leave policies are being applied consistently accurately and timely as well as proactively identify risks and provide proper escalation for high-level resolution
Assist team members with questions related to Total Rewards policies and processes and provide quality support with a high degree of customer satisfaction expertise and timeliness consistent with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Act as a point of contact regarding sensitive escalations analysis of potential problems and solutions
Provide support for Total Rewards functions including but not limited to data management auditing reporting testing; meet with Compensation and Benefits Partners; assist with Total Rewards team projects when needed
Cooperate with vendors assist with reviewing auditing and processing data files meeting with the vendor regularly to address and resolve participant questions and other issues as needed
Cooperate and support other internal teams/departments and participate in process transitions according to business requirements
Actively participate in the improvement and development of the companys policies and procedures; suggest and support implementation of communications SOPs process and systems enhancements (both internal and vendor platforms); reporting of trends system audits
Other duties responsibilities and activities as assigned
Requirements:
Availability to work for 2nd shift (starting between 1:00 and 3:00 pm)
Strong written and verbal communication skills; ability to conduct oral presentations
Strong customer service orientation
Ability to work with internal team members at all levels but also vendors and external parties maintain relationships through regular communication with stakeholders
Basic knowledge of Human Resource Management & Total Rewards
Understanding processes and how complex systems are interrelated and applying knowledge of multiple functions/markets
Proficient in the use of PC software including Microsoft Office (Word Excel PowerPoint) Workday and other HRIS software. Case Management software is a plus
Strong attention to detail
Proactive problem solving
Ability to understand complex information and use information to make appropriate decisions
Ability to perform analytically with creative skills to draw conclusions and identify trends from data in a logical systematic way
Basic knowledge of Continuous Improvement concepts and proven record of process improvements promotion and execution
Availability to work from the office once per week
What We Offer:
General benefits:
Hybrid work model combining office & remote work
Onsite parking space for employees
Company performance-related bonus
Referral program with financial bonus
Life Insurance
Access to internal Learning Lab Platform with multiple trainings oriented for professional growth
Lifestyle benefits:
Access to MyBenefit platform (Multisport included)
Team Building activities
Charity initiatives
Opportunities to volunteer your time to company-driven initiatives employee networks or organizations of your choice 1 day/year
Working environment promoting diversity and inclusion
Health benefits:
Private medical care
Mental health support line for you and your relatives
Posiadamy procedur zgosze wewntrznych ktra umoliwia dokonywanie zgosze o naruszeniu prawa w ramach zakresu wskazanego w ustawie o ochronie sygnalistw. Zgosze mona dokonywa korzystajc z dedykowanego kanau dostpnego pod adresem: have an internal reporting procedure that allows for reporting of violations of law within the scope indicated in the Whistleblower Protection Act. Reports can be made using a dedicated channel available at you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation paid time off employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fast-moving careers!
For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance. QVC UK is a Disability Confident employer and operates a Guaranteed Interview Scheme. For any UK based roles - if youd like to be considered under this scheme please indicate this on the application form.
Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
