Process Expert/Senior Process Expert

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

What we offer:

Impact: Your work will directly contribute to the success of our global operations.
Opportunity: Maersk provides ample opportunities for growth and development both professionally and personally.
Innovation: Join a forward-thinking team that embraces innovation and cutting-edge technologies.
Global Exposure: Collaborate with colleagues from diverse backgrounds and gain exposure to international business practices.
Work-Life Balance: We value work-life balance and offer flexible working arrangements to support our employees.

We are looking for a dedicated Individual Contributor who can work independently and take full ownership of their responsibilities while also effectively presenting the outcomes of their work to the wider team. The ideal candidate will possess strong functional knowledge and a solid understanding of the logistics domain and act as a subject matter expert within their area.

This role is part of the Customer Experience function which focuses on delivering exceptional service to customers after they are onboarded into the Maersk ecosystem. Responsibilities may include but are not limited to:

• Managing customer communication channels

• Handling case management activities

• Supporting customer onboarding and relationship management

• Managing contracts and resolving disputes

• Ensuring smooth coordination across customer touchpoints

Requirements:

• 35 years of experience in the logistics industry

• Proven experience in handling customer queries especially via email communication

• Strong problem-solving and communication skills

• Ability to work independently with minimal supervision

• Functional understanding of end-to-end logistics and customer service processes

• Experience in managing multiple stakeholders and ensuring timely resolution of issues

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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