ITS Support Associate II, IT Services

Intro:
Are you passionate about solving technical challenges and helping people Do you thrive in a dynamic high-impact environment Join Amazons IT Services team as an ITS Support Associate and be part of the engine that powers Amazons seamless operations. Were seeking customer-focused innovative problem-solvers who excel in a fast-paced collaborative environment. As a part of our IT Services team youll have the opportunity to make a direct impact on Amazons corporate global workforce.

Job Description Summary:
As an ITS Support Associate youll be the go-to expert for Amazons global corporate employees providing essential and exceptional on-site technical support to ensure their productivity remains uninterrupted. Amazons ITS Support Associates are committed dependable and customer focused on the IT experience ensuring our employees have the tools and resources they need to stay productive and efficient.

ITS Support Associates have a solid understanding of IT standards systems and equipment deployed throughout Amazon. They adapt to new processes and procedures quickly communicating and guiding both peers and non-technical Amazonians on solutions that maintain productivity.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. Youll engage with Amazonians across various teams owning and understanding their unique IT needs and providing personalized support. Youll be a trusted advisor a problem-solver taking initiative to diagnose troubleshoot and resolve a wide variety of hardware and software issues by implementing successful solutions. You will guide and empower both technical and non-technical Amazonians through the ever-evolving digital landscape.

Key job responsibilities
Provide on-site hands-on support for hardware software and IT peripherals diagnosing troubleshooting and resolving issues successfully with efficiency escalating as needed
Determine appropriate procedures accurately documenting actions or deviations to improve global service improvements
Communicate and collaborate with customers peers and internal teams through various channels to troubleshoot resolve issues and implement solutions
Prepare hardware and assist managing IT asset inventories tracking usage and conducting audits
Help train and onboard new team members and Amazonians
Grow and learn the latest technologies to stay ahead of the curve continuously expanding knowledge and skills

A day in the life
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skill-sets. If youre passionate about this role and want to make an impact on a global scale please apply!

Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment.

About the team
Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: Were continuously raising our performance bar as we strive to become Earths Best Employer. We embrace curiosity and continuous learning empowering you to grow both personally and professionally through mentorship knowledge-sharing and career-advancing resources helping you develop into a better-rounded professional.

If youre ready to join a team of passionate problem-solvers and make a real impact apply now to become an ITS Support Associate at Amazon!

High school diploma or equivalent
Excellent customer facing skills
1 years of technical experience in a corporate environment supporting Windows Mac and/or Linux
1 years of experience troubleshooting skills in a multi-user high availability environment
1 years of experience with PC hardware troubleshooting repair deployment and liquidation
1 years of computer networking experience
Ability to identify and proactively resolve or escalate issues
Willingness to learn and apply new procedures and technology
Proficient in English


Bachelors degree in Computer Science or IT related field

CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Experience with client server and network services DNS DHCP OSI Model and TCP/IP

Experience with audiovisual video conferencing or event support
Experience in Active Directory and Windows Server backup solutions
Understanding basic concepts of information security
Basic german languange skills would be beneficial


Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.