Insights & Research Manager
Insights & Research Manager
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Job Description
Could this be one of those rare moments to do the best work of your career At Tabcorp our story continues to evolve every day. Its an exciting moment in our history - a new era of Tabcorp. Were raising the game by creating the most engaging betting and entertainment experiences and to lead in integrity.
Were here to create excitement everywhere through our incredible people unrivalled experiences and strong relationships. Were bringing industry leading products and services to our customers and breaking into new horizons.
Game to join us
Are you passionate about uncovering what makes customers tick and turning that into action that drives real change
Were on the lookout for a curious strategic and insightful Insights & Research Manager to help shape the future of Australias biggest wagering and racing brands TAB and Sky Racing.
Join our Voice of Customer team part of Tabcorps Data & Analytics Centre of Excellence. Were a tight-knit group of researchers analysts and customer champions working together to bring the customer perspective into everything we do from strategy and brand to experience and innovation.
About the Role
In this role youll lead and deliver a range of research and insight initiatives across the business from market and brand tracking to customer segmentation competitive analysis and strategic deep dives. Youll connect the dots between data and human behaviour turning insights into action that influences big decisions.
Working closely with our Senior Manager Insights & Research youll help embed customer obsession across Tabcorp by generating fresh actionable insights and making them land in a meaningful way with teams across the business.
This is a great opportunity for someone whos commercially savvy brand-aware and excited by the idea of helping shape a culture that truly listens to its customers.
What Youll Be Doing
- Design and deliver research projects that shape brand marketing and customer experience strategies
- Manage our brand health tracking and lead key research engagements with external agencies
- Run internal research using our customer community and panel to support fast actionable insights
- Analyse and connect data across sources turning it into clear compelling stories and recommendations
- Drive adoption of customer segments and personas to ensure strategies reflect real customer needs
- Share market trends and competitor insights to spark future-focused thinking across the business
What Youll Bring
- A genuine passion for understanding people what they want need and care about
- Solid experience in insights/research (agency or client side)
- Deep knowledge of quantitative methods and brand/market research
- Strong storytelling skills confident presenting insights to senior stakeholders
- Smart with numbers and data
- A proactive get-it-done mindset and excellent project management skills
- Skilled in tools like Q Qualtrics InMoment and Excel
- A degree in business marketing psychology or a related field
About Us
Tabcorp is Australias leading gambling entertainment company. Our 2500 team is as diverse as Australia itself. Our people drive the iconic homegrown world-class brands TAB Sky Racing and MAX. As an ASX-listed company were proud to shape our industry for the better.
Apply Now
Now is the time to join Tabcorp! Were building a winning culture by bringing our office-based teams together onsite every day. We value flexibility - like adjusting start or finish times or working remotely when required however we believe being together is key to our success.
Were committed to creating an inclusive workplace where everyone feels valued for their contribution and has a sense of belongingand is treated with respect. As a Tabcorp employee you will:
- foster a respectful and inclusive working environment within your team;
- support and contribute to initiatives aimed at managing the risk of gender inequality sexual harassment and other inappropriate behaviour in our workplaces.
We welcome applications from candidates with visible and non-visible disability or with any workplace accessibility requirements. Please reach out via should you require any accommodations or adjustments to ensure your full participation in our recruitment process.
Tabcorp is a Circle Back Initiative employer we commit to respond to every applicant.
Required Experience:
Manager
Employment Type
Full-Time
