Partnerships Operations Manager
Partnerships Operations Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About Ethos
Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise technology and the human touch to find you the right policy to protect your loved ones.
We leverage deep technology and data science to streamline the life insurance process making it more accessible and convenient. Using predictive analytics we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! Weve issued billions in coverage each month and eliminated the traditional barriers ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.
We make getting life insurance easier faster and better for everyone.
Our investors include General Catalyst Sequoia Capital Accel Partners Google Ventures SoftBank and the investment vehicles of Jay-Z Kevin Durant Robert Downey Jr and others. This year we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!
About the Role
We are seeking an experienced lead to support and scale our management of partner operations at Ethos. Among others you will own the vision strategy and roadmap for creating an efficient highly successful debt management team as well as develop process reporting and metrics around debt management. You will also be responsible for developing planning and implementing scalable solutions that support the continuous improvement and growth of the organization. We are looking for someone who is energetic self-motivated and ready to step up to the challenge of helping build a best-in-class agent debt management program.
Duties & Responsibilities:
- Lead and manage day-to-day debt management team operations
- Develop and execute effective agent debt management procedures policies and standards
- Gather document prioritize and communicate relevant enhancements and fixes to our debt management practice including working with Engineering Marketing and Analytics
- Partner with the Head of Partner Operations to develop relevant goals and objectives then work with the team to meet them on a consistent basis
- Monitor relevant debt management metrics and prepare reports
- Act as liaison between Accounting Risk Ops Sales and other cross-functional partners
- Gather document and communicate relevant product marketing and business updates to the debt management team
- Recruit hire mentor and develop partnership operations associates
- Create and nurture a work environment and team culture where agents can excel
- Stay informed on the latest industry best practices strategies and methods
Qualifications & Skills:
- Debt collection experience is mandatory.
- 5 years in operations debt management or debt recovery operations 2 years of experience managing a team and operations
- Extensive knowledge of debt management trends and new technology
- Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner
- Strong intellectual curiosity and drive to solve problems
- Excellent time management and prioritization necessary to balance all responsibilities
- Can adapt to changes quickly
- Adaptable to change and ability to change tasks quickly with maintaining attention to detail
#LI-AK1
#LI-Onsite
Dont meet every single requirement If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. At Ethos we are dedicated to building a diverse inclusive and authentic workplace.
We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand embrace and thrive in a multicultural world. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Pursuant to the SF Fair Chance Ordinance we will consider employment for qualified applicants with arrests and conviction records.
To learn more about what information we collect and how it may be used please refer to ourCalifornia CandidatePrivacy Notice.
Required Experience:
Manager
Employment Type
Full Time
