Contract Delivery Manager
Contract Delivery Manager
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Job Description
Contract Delivery Manager
Location - Central London
Purpose - To provide a high quality and compliant technical service to the PAM Portfolio. The Contract Delivery Manager will ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of all services within the scope of the contract to include innovation in service delivery. Aim to continuously improve the service delivery.
Duties & Responsibilities -
Customer Liaison
To be the leader of maintenance management on the portfolio and therefore be able to readily provide information on service plans and records
Contribute to effective communications and be the operational support for all maintenance related activities
Demonstrate a responsive can-do attitude to PAM and end users across the portfolio
Ensure prompt and professional response to client requests
Responsibility for ensuring due compliance to the PAM contract specification
Provide monthly reports in the agreed format both internally and to varied clients.
Health Safety and Environmental
Ensure that all of Integrals and JLL Health Safety and Environmental policies and procedures are adhered to referring conflicts to the Account Manager or H&S Director where necessary
Ensure that risk assessments COSHH records and safe methods of work records are held on site for all working practices
Ensure that records are maintained in compliance with the PAM client specific requirements
Ensure that all Integral staff are aware of and comply with their HS&E responsibilities including the provision of risk assessments and safe working method statements before work commences
Monitor and evaluate service partners for compliance with Health Safety and Environmental legislation on site
Manage the delivery of all agreed remedial emergency and planned works to ensure the building offers a safe environment for all users.
Quality of Service Delivery
Continually assess performance levels and drive improvement through the development of the teams skills and attitude innovation and better utilisation of contract resources
Update asset lists schedules and instruction sets various client platforms
Plan the labour with the contract supervisors and schedule the tasks to ensure the effective completion of maintenance work on site; either through direct labour resources or sub-contractors
Work to agreed quality systems ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual
Ensure that all site based business systems are being utilised effectively and to standard required by Integral. These include financial maintenance management KPI and H&S
Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements
Monitor and report on quality and financial performance of service delivery in line with KPI requirements.
Continuous Improvement
By using a continuous re-appraisal system regularly review and recommend potential service improvements and/or cost savings to the PAM clients through the monthly meetings forum. Adopt a pro-active innovative approach in recommending improvements and changes to the service where considered to be cost effective and ensure that this change is driven through the operation in a seamless and efficient manner as appropriate.
Personnel Management and administration
Provide technical support to team and PAM client staff as appropriate
Continually assess performance levels and drive improvement through the development of the teams skills and attitude innovation and better utilisation of contract resources
Ensure that the Integral and PAM image is reflected positively through staff appearance and demeanour
Communicate regularly with staff through formal and informal channels to ensure that there is a free flow of ideas and that morale remains high
Handle first line HR queries and concerns escalating to disciplinary procedures when necessary
Recruit staff as required and ensure a full induction program is completed.
Ensure that the correct staff and efficiency levels are maintained
Distribute work to team members based on capability and capacity
Contribute to the appraisal of staff and suppliers
Ensure that administration procedures and records are maintained in line with company policy.
Finance
Day-to-day management of the purchasing of maintenance supplies and sub contracts with the support of the administrators. This would include the efficient logging and processing of extra works and timely authorisation of suppliers invoices
Maintain accurate records of works completed and expenditure and provide reports to the Account Manager as required.
Take a responsible and proactive approach to ensure that invoicing is carried out in a timely and effective manner maintaining debt and WIP to acceptable levels
Take responsibility for cost control of maintenance and promote methods to reduce costs without compromising quality
Identify cost effective good working practice on site including spares holding and consumable levels
Ensure best purchasing practise using Integral nominated suppliers.
#OC
Required Experience:
Manager
Employment Type
Full-Time
