Senior IT Support
Senior IT Support
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Job Description
Job
Senior IT SupportDescription
Description
As the worlds leading multidisciplinary service provider Deluxe underpins the media and entertainment industry servicing content creators and distributors including Netflix WarnerMedia The Walt Disney Company Amazon Apple Viacom NBCU Google AT&T and many others by providing Global Content Distribution Localization Accessibility and Mastering while leading end-to-end innovation with unparalleled scale and agility across the Streaming Theatrical Broadcast and Mobile landscapes. With headquarters in Los Angeles and offices around the globe the company employs over 3500 of the most talented and experienced industry individuals worldwide. For more information please visit
Full-Time Fixed-Term Contract (6 months)
Location: Madrid Spain
Role and Responsibilities
Provide expert technical support and troubleshooting for complex hardware software and network issues.
Serve as a subject matter expert in IT support ensuring efficient resolution of escalated incidents and problems.
Mentor and guide junior IT support staff sharing knowledge and best practices.
Lead the deployment configuration and maintenance of computer systems servers and software applications.
Collaborate with other IT teams to implement and improve system performance security and reliability.
Develop and maintain technical documentation including knowledge base articles standard operating procedures and troubleshooting guides.
Perform system upgrades patches and software installations.
Coordinate and execute IT projects ensuring adherence to timelines and deliverables.
Monitor and analyze system performance identifying areas for improvement and implementing proactive measures.
Stay up-to-date with emerging technologies and industry trends making recommendations for IT infrastructure enhancements.
Conduct training sessions and workshops to educate end-users on IT systems tools and best practices.
Maintain strong relationships with vendors and service providers coordinating support and troubleshooting efforts when necessary.
Key Requirements
The ideal candidate will have proven experience as an IT Support Specialist or similar role as well as:
Strong technical knowledge of computer hardware software and network infrastructure.
Expertise in troubleshooting complex technical issues and providing innovative solutions.
Proficiency in deploying and managing Windows Linux and/or Mac operating systems.
Experience with virtualization technologies (e.g. VMware Hyper-V).
Experience with cloud environments (e.g. AWS Azure).
Familiarity with ITIL processes and best practices.
Excellent communication and leadership skills.
Ability to work well in a fast-paced environment and handle multiple priorities.
Certifications such as CompTIA A Linux LPI Microsoft Certified Solutions Expert (MCSA) or equivalent are a plus.
Bachelors degree in information technology Computer Science or a related field (or equivalent experience) is a plus.
Diversity Statement
Deluxe is committed to inclusivity fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to and will not be discriminated against based on race colour religion national origin or ancestry sex age physical or mental disability sexual orientation gender identity or expression.
Required Experience:
Senior IC
Employment Type
Full-Time
