Aquatics Associate Service Manager
Aquatics Associate Service Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Associate Service Manager will primarily manage a group of clients and perform all aspects of the Annual Service Agreements. The ASM will oversee Technicians and begin to learn Foster Lake & Pond Managements (FLPM) sales process. They will strive to uphold FLPMs Core Values and Visionand be willing to learn.
Key Responsibilities
RESULTS
Manage service accounts with limited supervision.
- Service visit reports will no longer require Service Manager approval before being sent to the
customer. - Communicate compliance issues to the client within 2 business days of theservice visit.
- Utilize CRM software to communicate compliance repairs to the CRS team within two business days.
- Ensure compliance requirements are met two months before the Certified Annual Inspection due date.
- Schedule Certified Annual Inspection for all regulated clients one month before the due date.
- Receive an 80% or higher average on audits.
- Communicate effectively with customers supervisors and other FLPM employees at all times.
Supervise and provide oversight for technicians and communicate with the Service Manager.
- Supervise Technicians as a crew leader.
- Supervise and ensure the Technicians understand the scope of work and meet objectives as directed.
- Communicate effectively with the Service Manager and Technicians.
- Be knowledgeable about the products we sell including but not limited to fountains aeration fish etc.
- Assist the Service Manager with bi-annual Technician performance reviews.
- Monitor Technicians for accurate time tracking.
- Ensure proper safety equipment and precautions are implemented.
Participate and assist in training opportunities.
- Identify and assist in providing needed crew training.
- Obtain proper certifications and training.
- Attend at least one professional training annually.
Develop skills in assessments estimating installation and repairs.
- Become knowledgeable with FLPMs process for performing assessments and estimates.
- Assist the Service Manager in on-site assessment at least once a month
- Utilize CRM software to generate estimates for approval by the Service Manager.
- Learn to plan and execute the installation of fish structures fountains aeration and plantings.
Be proficient in FLPM policies and company software platforms.
- Follow policies and procedures written in the employee handbook at all times.
- Abide by FLPM safety policies and participate in scheduled safety meetings.
- Use the time app daily and clock into jobs consistently and correctly.
- Use required company software and apps effectively as needed and on time.
- Provide two pieces of Feedback in our human resource software monthly.
- Check the company calendar daily on workdays and update when necessary.
- Respond to company emails within two business days.
- Respond to company phone calls and text messages during work hours.
- Complete company self-check-ins and other requested human resource items by the deadline.
- Embody company Core Values and Vision Statement
CORE VALUES
Team Work
- Assists other teams and co-workers throughout the organization
- Maintains a positive and respectful attitude with team members
- Has fun working with our team and accomplishing goals together
Customer Service
- Genuinely cares about each customers needs as much as their own
- Consistently delivers on commitments to build long-term trust with our customers
- Takes pride in their work and in solving problems for customers
Communication
- Demonstrates a positive attitude and effective communication in all situations
- Ensures expectations are clear well communicated and appropriately documented
- Communicates changes in schedule proactively recognizing the importance to team of consistent attendance and punctuality
Accountability
- Demonstrates personal accountability to our clients
- Demonstrates personal accountability to co-workers and in fulfilling their role on the team
- Consistently gives a strong effort and works to become the best at what they do
Integrity
- Does the right thing regardless of the situation
- Can be relied on to perform their job duties honestly and efficiently with minimal supervision
- Practices honest responsive communication in all their interactions
Passion
- Takes pride in their work and displays a desire to be the best at what they do
- Shows passion for winning for our organization and our team
- Takes action when needed without waiting to be asked
Required Skills
Requirements
The position requires a minimum of a high school degree or GED. An associate degree or relatedexperience in landscaping environmental management water resources fisheries science orstormwater device maintenance is preferred.
Experience includes:
- aquatic vegetation management
- freshwater fishery management
- trash and debris removal
- boat operation
- trailering
fountain and aeration installations and maintenance
- Comprehend the function of stormwater devices and the maintenance expected in Operations &
- Maintenance Manuals.
- Familiarity with computers and general business software is required.
- Ability to operate and maintain hand tools small equipment and pumps.
- Ability to follow verbal and written instructions.
- Have a positive attitude professional behavior and willingness to do whatever is necessary tocomplete the job.
- Ability to withstand strenuous physical activities.
- Regularly lift or move up to 80 pounds.
- Be comfortable working in and around water and mud.
- Willing to work outdoors in various weather conditions and environmental hazards.
- Have a valid drivers license.
- Allow FLPM to pull their motor vehicle record (MVR) from the Department of Motor Vehicles (DVM). Tobe hired you must have an acceptable record.
- Will encounter job sites on both residential and commercial property. May also be exposed tohomeowners pets.
- Capable of traveling and occasional overnight trips may be required.
- Completed North Carolina SCM Certification Class
- Completed the North Carolina Aquatic Pesticide Application license and be knowledgeable aboutappropriate pesticide use and application equipment
- Ability to observe anticipate and relate detailed notes and observations to Service Manager
- Ability to identify and relate potential maintenance and repair opportunities and needs
- Ability to identify and control most undesirable vegetation problems
Required Experience:
Manager
Employment Type
Full-Time
