Service Desk Analyst
Service Desk Analyst
Posted on :
20-06-2025
Employer Active
1 Vacancy
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Job Description
Your Profile:
As part of an international team you will provide IT user support and customer service for company-supported computer applications and platforms. You will troubleshoot issues and offer guidance on appropriate solutions.
Main Job Tasks and Responsibilities:
- Diagnose and resolve first-level technical and software issues
- Research user inquiries using available information resources
- Provide users with appropriate guidance and recommended actions
- Follow standard Service Desk procedures and best practices
- Record all interactions and support activities in the Service Desk system
- Administer and maintain Service Desk software tools
- Escalate or redirect issues to the appropriate support team or specialist
- Identify and escalate situations requiring immediate or urgent attention
- Track and route issues and service requests; document resolutions thoroughly
- Prepare activity reports (SQL or OQL experience is a plus)
- Notify management of recurring or critical problems
- Stay up to date with system information updates and procedural changes.
Requirements:
- Proficient in English with strong verbal and written communication
- Working knowledge of core operations of relevant software hardware and equipment
- Familiarity with ITIL-based customer service practices
- Hands-on experience in troubleshooting and delivering Service Desk support
- Fast learner with the ability to acquire new technical skills quickly
- Customer service oriented with a focus on following established procedures
- Solid problem analysis and problem-solving capabilities
- Highly adaptable and flexible in changing environments
- Effective team collaboration and interpersonal skills
- Well-organized with strong planning abilities and attention to detail
- Maintains performance under pressure; resilient and stress-tolerant
- Works independently with a sense of responsibility and accountability.
We offer you:
- Working in a highly experienced and dedicated team
- Competitive salary and extra benefit package that can be tailored to your personal needs (private medical coverage sport & recreation package lunch subsidy life insurance etc.)
- Permanent contract after 3-months probation period
- On-line training and certifications fit for career path
- Free on-line foreign languages lessons
- Regular social events
- Access to e-learning platform
- Ergonomic and functional working space with 2 monitors
Required Experience:
IC
Employment Type
Full Time
Key Skills
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