Intermediate IT Helpdesk Specialist
Intermediate IT Helpdesk Specialist
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Job Description
Join the Fortinet team in anIT Specialistrole where you will be responsible for the secure operation and administration of our networks!
Job Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems software and hardware.
- Respond to queries either in person through ticket system or over the phone.
- Write training manuals.
- Train computer users.
- Maintain daily performance of computer systems.
- Walk customer through problem-solving process.
- Install modify and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN) Wide Area Networks (WAN) and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issue has been resolved.
- Gain feedback from customers about computer usage.
Job Experience Required:
- 1 years in overall IT support experience
- Experience in the client disk encryption service monitoring application ITSM and endpoint management tools
- Ability to multi-task in a dynamic environment with changing priorities
- Support experience for Windows AD Windows Mac OS and Linux
- Good understanding of IP Networking concepts (LANs WANs DNS DHCP VPNs etc)
- Team/results-oriented flexible proactive self-starter
- Strong communication skills both written and verbal and organization skills
- Excellent customer service skills
Educational Requirement:
- Bachelors Degreein Computer Science or Engineering preferred
The Canada base salary range for this full-time position is expected to be between $65000 - $80000 annually. Wage ranges are based on various factors including the labour market job type and job level. Exact salary offers will be determined by factors such as the candidates subject knowledge skill level qualifications and experience.
Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical dental and vision coverage including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling legal advice mental health resources etc. We also provide critical illness disability and life insurance as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies including paid health days to help you take care of yourself and your family members.
All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Companys discretion.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
