BA Configuration Manager - ITIL 4 Cert
BA Configuration Manager - ITIL 4 Cert
Posted on :
19-06-2025
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1 Vacancy
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Job Description
Texas Residents OnlyCloses 06/24
Location: Hybrid - 2x/week onsite in Austin TX
I. DESCRIPTION OF SERVICES
Texas Health and Human Services Commission requires the services of 1 Business Analyst 2 hereafter referred to as Candidate(s) who meets the general qualifications of Business Analyst 2 Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission.
Reviews analyzes and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping and reengineering. Prepares solution options risk identification and financial analyses such as cost/benefit ROI buy/build etc. Writes detailed description of user needs program functions and steps required to develop or modify computer programs.
The configuration manager oversees the configuration management process as a key function within the IT Service Management team ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications managing configuration changes and conducting reviews & audits to ensure compliance with HHS agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations infrastructure applications and ITSM teams to guarantee that everyone is aligned with the CM strategy
II. CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years Required/ Preferred Experience 5 Required Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices. 5 Required Excellent problem-solving and critical thinking skills and a strong attention to detail. 5 Required Experience supporting and maintaining CMDB platforms such as BMC Helix ServiceNow Atlassian etc. 4 Required Performs regular configuration audits to verify their completeness accuracy and compliance with the CM plan and system objectives. 4 Required Responsible for verifying and auditing the configuration status and assists with configuration verification to ensure that the CIs are consistent with their specifications and requirements. 4 Required 3-5 years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards. 4 Required ITIL 4 Foundation certification.
Location: Hybrid - 2x/week onsite in Austin TX
I. DESCRIPTION OF SERVICES
Texas Health and Human Services Commission requires the services of 1 Business Analyst 2 hereafter referred to as Candidate(s) who meets the general qualifications of Business Analyst 2 Applications/Software Development and the specifications outlined in this document for the Texas Health and Human Services Commission.
Reviews analyzes and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective. Familiar with industry standard business process mapping and reengineering. Prepares solution options risk identification and financial analyses such as cost/benefit ROI buy/build etc. Writes detailed description of user needs program functions and steps required to develop or modify computer programs.
The configuration manager oversees the configuration management process as a key function within the IT Service Management team ensuring all configuration items (CI) are accurately documented and maintained. This individual is responsible for establishing and maintaining the configuration management plan and coordinating with various IT teams to enforce CM practices. Their work involves defining configuration identifications managing configuration changes and conducting reviews & audits to ensure compliance with HHS agency policies and standards. The configuration manager must ensure that CM tools and resources are used effectively. They act as a bridge between operations infrastructure applications and ITSM teams to guarantee that everyone is aligned with the CM strategy
II. CANDIDATE SKILLS AND QUALIFICATIONS
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Employment Type
Full Time
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