Referral Coordinator
Referral Coordinator
Posted on :
19-06-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
Referral Management:
- Process all incoming referral faxes within three business days.
- Follow up on pending referrals making at least three attempts to contact patients and closing the referral loop by notifying referring providers.
- Manage patient referrals including discussing details and expectations with patients verifying insurance eligibility and maintaining communication with referring providers.
- Adhere to no-show and dismissal policies for patients which includes sending certified letters and/or secure emails to non-adherent patients.
- Discuss referral details and expectations with patients.
- Manage referral lists and schedule patients with appropriate providers.
- Enter complete and accurate patient demographics and insurance information into the EHR.
- Ensure patients insurance is valid and active and covers orthopedic services via performing insurance eligibility checks.
- Maintain communication with referring providers throughout the referral process.
- Register patients via abstracting information from incoming referral documents.
- Utilizing all resources to obtain additional information if and when needed.
Patient Scheduling:
- Schedule new patient appointments follow-ups and other necessary pre-visit appointments.
- Answer phone calls and process voicemails portal messages and inquiries in a timely manner.
- Ensure provider schedules are fully utilized and assist with follow-up scheduling needs.
- Manage cancellations reschedules and no-shows and correct registration errors as assigned.
- Assist with completing tasks that have been emailed to the scheduling email group.
- Process patient portal messages and inquiries.
- Maintain accurate patient records in the EHR.
- Manage provider schedules ensuring full utilization.
- Assist providers with follow-up scheduling and other scheduling needs as required.
- Collect outstanding balances when prompted.
- Provide patients with cost estimates for services per policy.
- Fulfill daily assigned duties promptly and efficiently.
Administrative Support:
- Attend and actively participate in team meetings.
- Handle contract clinic scheduling and act as the primary contact for contracted clinics scheduling patients within specified timeframes.
- Complete daily administrative tasks efficiently and ensure compliance with organizational policies.
Contract Clinic Scheduling:
- Act as the primary contact for contracted clinics if and when assigned.
- Schedule patients for clinics within specified contract timeframes (e.g. 30 days 7 days).
- Serve as the primary point person and answer or delegate questions as needed.
Skills Knowledge and Expertise
Education & Experience:
- High school diploma or equivalent required.
- Experience in the medical field and knowledge of insurance and eligibility is preferred.
- Experience working with Electronic Health Record (EHR) systems is a plus.
Key Competencies:
- Strong organizational skills and attention to detail.
- Excellent interpersonal and communication skills to handle patient interactions with empathy and professionalism.
- Ability to manage multiple tasks in a fast-paced environment and prioritize effectively.
- A collaborative mindset with the ability to work both independently and within a team.
Benefits
- Health Insurance
- 401(k) Plan
- Paid Time Off
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Supportive Culture
- Career Growth & Development
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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