Implementation Program Manager
Implementation Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology compassionate service and world-class user experience design.
The Implementation Services team is a thoughtful collaborative and growing team whose mission is to ably establish clients and partners onto the Collective Health platform. We are the first interaction with a client post-sale and the impact of our interaction plays a significant role in the future success of our members. As a team we guide clients and partners through implementation with expertise empathy and creativity.
The Implementation Program Manager is a client-facing cross-functional project management role. In this role you own the implementation experience from start to finish by managing project plan(s) and domains while coordinating with subject matter experts throughout Collective Health - Eligibility Benefit Plan Design Finance etc. - and external partners. Working alongside the Account Management team this role prioritizes the client experience and establishes a relationship of trust and transparency. This role gives the space to be both highly collaborative as well as the ability to take ownership over the success of a project.
What youll do:
- Scope execute and manage the implementation process for complex clients onto Collective Healths Workforce Health Management System interfacing directly with clients partners and internal experts to build a strong foundation for client satisfaction partnership and success.
- Lead cross-functional coordination with commercial CX MX Product Marketing Finance and Legal teams to manage customization requests partner integrations and risk escalations across a client portfolio inclusive of small medium and enterprise clients
- Identify opportunities and develop process improvement and efficiency strategies to scale implementation capacities improve the client experience and reduce the cost to implement over time.
- Manage client expectations dependencies and deliverables throughout the implementation process to ensure a positive client experience in which key milestones are met on-time and within scope.
- Ensure leadership visibility on the project by providing regular updates managing stakeholder communication preparing reports developing visibility strategies and integrating feedback from executive stakeholders.
To be successful in this role youll need:
- To be self-motivated intellectually curious and take ownership for everything you do
- To pay extreme attention to detail
- To think critically and are willing to question the status quo in a constructive and thoughtful manner
- To be a committed team player
- To thrive on change and are enthusiastic about being along for the ride and learning from our experiences together
- To enjoy the excitement of a fast growing but warm and friendly team focused on a purposeful business
- A sense of humor altruism appeal and want to make a positive impact
- A passion for Collective Healths mission to transform the health insurance experience for employers and their employees
Qualifications:
- 7 years experience implementing and managing complex and/or technical projects
- Proficient with project management tools Smartsheet preferred
- Proficient with G-suite applications
- Experience in the healthcare industry (TPA Network/Partner Consultant)
- Experience working with employer benefits teams
- Ability to speak and connect with both technical and business personnel at all levels
- Ability to make progress recommendations and decisions with incomplete information
- Identify evaluate and lead teams through prioritization activities
- Excellent verbal written and interpersonal communication skills
Pay Transparency Statement
This is a hybrid position based out of one of our offices: San Francisco CA Plano TX or Lehi UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal equity. In addition to the salary you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at Francisco CA Pay Range
Why Join Us
- Mission-driven culture that values innovation collaboration and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .
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Manager
Employment Type
Full Time
