IT Technician
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The IT Support Engineer is responsible for providing first-line and second-line technical support to end-users across the organization. This includes resolving hardware software network and Audio/Visual (A/V) issues. The role ensures reliable IT operations and delivers excellent customer service to support productivity and business continuity.
Key Responsibilities:
General IT Support:
- Respond to IT support requests via ticketing system phone or in-person in a timely and professional manner.
- Diagnose and resolve issues related to hardware software printers network connectivity and end-user devices.
- Set up configure and maintain desktops laptops mobile devices and peripheral equipment.
- Install configure and troubleshoot operating systems and standard applications (Windows Microsoft 365 etc.).
- Provide basic support for Active Directory email and user account management.
- Support remote access (VPN remote desktop) and mobile device management.
- Maintain IT documentation inventory records and asset tracking.
- Escalate unresolved issues to higher-tier support teams when necessary.
Audio & Visual (A/V) Support:
- Set up operate and troubleshoot A/V equipment for meetings conferences training sessions and events (projectors video conferencing systems wireless presentation tools etc.).
- Provide technical support for platforms like Microsoft Teams Zoom and Smartboard screens.
- Ensure proper functionality of meeting room equipment including displays microphones speakers and control panels.
- Support the maintenance and upgrade of A/V infrastructure across classrooms meeting rooms and common areas.
- Coordinate with vendors and third-party providers for complex A/V setups or issues.
- Document A/V equipment configurations and procedures.
Requirements
- Diploma or bachelor s degree in computer science Information Technology or a related field (or equivalent experience).
- 2 years of experience in IT support including exposure to A/V systems.
- Strong knowledge of Windows OS Microsoft 365 and standard office applications.
- Experience with basic networking concepts (TCP/IP DNS DHCP).
- Familiarity with video conferencing tools and meeting room hardware .
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service abilities.
- IT certifications (CompTIA A Microsoft MCP etc.)
Employment Type
Full Time
