Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a dedicated Customer Support Specialist to join our team in Kansas City MO. The ideal candidate will be responsible for assisting clients by providing product information troubleshooting issues and ensuring customer satisfaction through professional and timely support. You will play a crucial role in representing the companys commitment to excellent service and technical reliability.
Responsibilities
Respond to customer inquiries via phone email and support ticket system in a timely and professional manner
Identify troubleshoot and resolve customer concerns related to our digital products and services
Maintain accurate records of customer interactions and solutions provided
Collaborate with internal teams to communicate user feedback and suggest product improvements
Guide users through setup processes and feature explanations to ensure effective platform usage
Maintain a high level of product knowledge to assist customers accurately
Follow up on customer issues to ensure resolution and satisfaction
Qualifications :
Qualifications
High school diploma or equivalent; associate or bachelors degree preferred
Minimum of 1 year experience in a customer service or support role
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team in a fast-paced environment
Familiarity with CRM or help desk software is a plus
Additional Information :
Benefits
Competitive salary: $45000 $55000 annually
Full-time stable employment with consistent hours
Opportunities for professional growth and internal advancement
Supportive and collaborative work environment
Ongoing training and development programs
Paid time off and company holidays
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
