Customer Support Specialist - MedTrainer Querétaro
Customer Support Specialist - MedTrainer Querétaro
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What youll do:
You will handle incoming inquiries from internal and external customers via phone and JIRA ticketing system. Youll provide basic technical support resolve issues efficiently and document all interactions in our CRM. Youll work closely with our learning and compliance platforms to ensure an exceptional support experience.
Profile requirements:
- 1 - 2 years of Customer service or support experience.
- Advanced English level (spoken and written) is required.
- Ability to handle customer inquiries through various communication channels.
- Experience in troubleshooting technical issues and providing basic technical support.
- Familiarity with customer relationship management (CRM) systems and documentation of customer interactions.
- Strong problem-solving skills excellent communication abilities and a customer-centric approach.
Work Location
This is a on-site position in Quertaro Mexico with the opportunity for some home office based upon performance
Qualifications :
Essential technologies and/or tools:
- Google Suite
- Microsoft Office
- Jira
Main responsibilities:
- Resolve incoming inquiries for internal and external customers via JIRA ticketing system and phone calls
Additional Information :
We Offer
- Major medical expenses insurance
- Savings Plan (Caja de Ahorro)
- English classes
- Lunch Breakfast drinks and snacks
- Discount coupons in different medical specialties
- The opportunity for some home office based upon performance
If youre passionate about providing exceptional customer support solving technical challenges and being part of a fast-growing company we want to hear from you!
Application Requirements
- This is a on-site position in Quertaro Mexico.
- We are only considering candidates who Are Mexican citizens or legally authorized to work in Mexico and currently reside within Quertaro.
- Please attach your updated CV in English when applying.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
