Onboarding Client Relationship Specialist
Onboarding Client Relationship Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Be Part of Something Meaningful at Experian
Were looking for a Onboarding & Client Relationship Specialist to join our Background Checking team based in our Nottingham office reporting into the Service Delivery Manager. Youll be part of a dynamic and supportive team working with our strategic clients to manage their accounts daily. Youll also play an important role in the implementation and onboarding of new accounts ensuring a seamless and positive client experience from the very start.
Main Responsibilities/Activities
Bulk uploads prep and upload following process
Support with CEDAR management updating the tracker following up on requests
Provide onboarding support for new clients
Escalations support for non-strat clients to be answered within 12 working hours
Daily management of the service inbox queries to be responded to within 8 working hours
Support with Heightened Awareness clients. Provide calls reporting and support
Prepare for and attend service review sessions
Provide guidance/technical support to the wider Go to Market for HRDI clients
Manage a portfolio of up to 12 strategic clients
Provide daily support to your clients with queries and escalations
Supply your clients with monthly process stats and custom reporting where required
Attend/host monthly service reviews covering MI concerns/queries general account and forecast update product and service updates
Support with application and Service level agreement management reviewing clients applications and limbo status ensure work is being processed correctly
Have product awareness attend sessions on product updates to support Go to Market and client management
Keep up to date with service processes by working service once a month minimum
Keep up to date with HRDI regulations/legislations to better your service management
Qualifications :
Were looking for someone who brings proven experience managing strategic client relationships a proactive mindset and a passion for delivering exceptional service.
Internal grade: -Customer Service-Level 1 EB10
Additional Information :
Hybrid working after completion of training - 2 days per week (Nottingham Office)
Great compensation package and discretionary bonus plan
Core benefits include pension bupa healthcare sharesave scheme and more
25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
