Desk Adjuster Claims Handler
Desk Adjuster Claims Handler
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Job Description
Desk Adjuster Claims Handler
Glasgow Leeds or Manchester - Hybrid (2 days a week in the office)
Full Time Permanent Position
DLG is evolving. Across every facet of our business our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them youll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What youll be doing
Reporting directly to the Property Insurance Area Manager youll:
Handle low complexity Home & Commercial Direct claims using digital evidence including photos and videos
Take ownership of claims up to 25000 (Home) and 10000 (Commercial) from cradle to grave
Use CoreLogic to scope repairs and facilitate settlement negotiations
Deliver outstanding customer service contributing to class-leading Net Promoter Scores
Review and assess claims through an online portal occasionally covering the portal master role
Support the wider team during surge events and help Field Insurance Adjusters with appointment bookings
Manage inbound hunt group calls and assist with informal complaint resolution
Ensure compliance with policy cover indemnity reserving and GDPR requirements
Identify the best settlement solution for customers using our supply chain where suitable
Act as a technical point of contact for scope changes and variations in rectification works
Proactively manage supplier-led claims and support subrogated recovery investigations
Work collaboratively with other Operational areas providing guidance to office-based claim handlers
Support Customer Relations to aid complaint resolution when required
Contribute to business performance by meeting key metrics and identifying claim risks
Build and maintain your technical capability while supporting our vision of personal inclusive insurance
Uphold Consumer Duty principles and help create a force for good within insurance
Our hybrid model offers a best of both worlds approach. When youll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office.
What youll need
Knowledge of Home and Commercial property insurance claims
Understanding of building and contents claims including repair methods and quantum assessment
Experience using digital tools and platforms to assess evidence and scope repairs
Excellent negotiation and communication skills to reach fair settlement outcomes
Benefits
We recognise we wouldnt be where we are today without our colleagues thats why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
22 days holiday allowance (plus the option to buy or sell up to 5 days each year)
50% off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus many more
We want everyone to get the most out of their time at DLG. Which is why weve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. Theyre about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. Were delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.
We know youre more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.
Hours: 35 or 37.5 hours
#LI-Hybrid
#LI-CL2
Employment Type
Full-Time
