Program and Operations Manager (Project Synergy)
Program and Operations Manager (Project Synergy)
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Job Description
Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
Description
The City of Richmond Department of Public Utilities is seeking a qualified Program and Operations Supervisor (Project Synergy) to provide technical support for Project Synergy including management of system service requests and incident tickets and coordinate with the City of Richmond Department of Information Technology (DIT) to implement system enhancements updates and integrations. This position is also responsible for supervising staff hiring mentoring conducting employee performance evaluations and create processes and procedures to increase staff efficiency. The incumbent will communicate and coordinate with other departments outside agencies contractors and others. Additionally this position will gather and manage business requirements from customer service and implementing solutions within the framework of the City of Richmond Department of IT Operating procedures as well as Oracle Standard operating procedures for implementing break fixes or enhancements
Duties include but are not limited to
- Oversees Information Technology support for Project Synergy (Oracle CCS and OFS) to ensure system and data availability stability and security.
- Plans oversees maintains monitors and updates various program initiatives; provides support where needed.
- Supervises staff; performs duties such as hiring mentoring reviewing evaluating etc.; creates procedures to increase staff efficiency.
- Communicates and coordinates with staff other departments outside agencies contractors vendors
Qualifications Special Certifications and Licenses
MINIMUM TRAINING AND EXPERIENCE:
- Bachelors degree in business accounting finance or public administration or field related to assignment
- Six years of journey-level professional experience in area related to assignment
- Two years of supervisory experience
- A Masters degree in Business or Public Administration or field directly related to assignment is preferred
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
LICENSING CERTIFICATIONS and OTHER SPECIAL REQUIREMENTS:
- Some positions may require a FMP (Facilities Management Professional) designation.
- Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.
KNOWLEDGE SKILLS AND ABILITIES:
TYPICAL KNOWLEDGE SKILLS AND ABILITIES: These are a representative sample; position assignments may vary.Knowledge (some combination of the following):
- Accounting budgeting accounts payable/receivable
- Computer programs such as Microsoft Office Suite
- Cultural development
- Data analysis
- Data management
- Electronic databases and related software applications
- Federal regulations pertaining to assigned area
- Federal state and local laws and legal procedures related to focus area
- Processes and procedures related to the assigned area
- Project management
- City guidelines and standards
- In-depth knowledge in area of focus
Skills (some combination of the following):
- Communicating and coordinating with various internal and external departments
- Creating and implementing policies and procedures
- Gathering and interpreting data routinely
- Interpreting and applying federal regulations for programs
- Managing contracts projects data reports etc.
- Overseeing the daily accounting and procurement functions
- Overseeing the financial and operational aspects of programs of focus
- Overseeing daily operations and directing work flow
- Setting timetables achieving milestones tracking progress and taking corrective actions
- Supervising including conducting performance evaluations mentoring etc.
- Understanding a programs intent and application
- Writing standard operating procedures
- Coaching
- Conducting attending and participating in various meetings; providing input as needed
- Reviewing preparing and submitting reports
- Customer service
- Oral and written communication
Abilities (some combination of the following):
- Adapt
- Think critically
- Grasp overall objectives and determine steps to achieve the objectives
- Multi-task
- Organize
- Problem solve
- Manage time effectively
- Evaluate and analyze data
Americans with Disabilities Act Requirements
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.
ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts electrical currents vibrations etc.; atmospheric conditions such as fumes odors dusts gases and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people imminent danger and a threatening environment.
PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments incumbents must be able to perform detailed work on multiple concurrent tasks with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk hear see and perform repetitive motions; frequently finger; and occasionally climb balance stoop kneel crouch reach stand walk list grasp and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties this classification is considered to be light work exerting up to 20 pounds of force occasionally up to 10 pounds of force frequently and a negligible amount of force constantly to move objects.
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .
This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.
The City of Richmond Values Veterans.We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
Required Experience:
Manager
Employment Type
Full-Time
