Customer Service Representative - Fitness Center - Full-Time
Customer Service Representative - Fitness Center - Full-Time
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$ 13 - 18
1 Vacancy
Job Description
The Customer Service Rep is responsible for general reception and customer service tasks. Assists members and guests; and prepares facility for opening/closing. Performs various duties assigned by department management according to policies and procedures and the mission of Womans Hospital.
Requirements:
- High school diploma or equivalent.
- One year experience in reception/customer service-related field.
Responsibilities:
- Collects interprets and uses information in decision-making. Remains current on WCFW programs services and schedules.
- Shares information with members staff and callers. Is familiar with all aspects of fitness services spa services and WCFW programs.
- Mails literature information and correspondence.
- Ensures that fitness service members check in daily.
- Ensures Spa desk coverage and check-in of clients.
- Calls to confirm next days appointments for spa.
- Responds to customer requests and follows up as needed.
- Promotes WCFW services programs and activities to members and clients.
- Conducts tours for prospective new members as needed.
- Listens to member feedback and relays information to supervisor within the same business day when necessary.
- Informs new members of payment/membership options in terms that the member can understand.
- Accurately completes paperwork collects payments and writes cash receipts when necessary.
- Processes point-of-sale transactions.
- Balances cash drawer.
- Any other duties as assigned by Womans Hospital.
Schedule:
Monday Friday 11:30 AM 8:00 PM
Rotating weekends
Pay Range:
Hourly/Non-Exempt
$13.00 - $18.00; based on work experience
A Work Experience with Purpose
Womans is one of the largest specialty hospitals for women and infants in the United States. We are recognized throughout the country for our innovative programs and we pride ourselves in surpassing the expectations of those we serve. Providing exceptional patient care and creating exceptional patient experiences are at the center of what we do at Womans. Our team consistently exceeds state and national benchmarks for patient satisfaction.
Our employees organizational culture mission vision values and benefits make Womans a best place to work. In fact for the17th year in a row Womans has been recognized as aBest Place to Work by Modern Healthcare making us the only healthcare organization to earn the distinction every year since the programs inception. We are proud of the level of care our staff provides to our patients and each other.
If you have any questions or would like to connect with one of our recruiters directly please e-mail
Womans Hospital is an equal opportunity employer. We do not discriminate on the basis of race color religion sex sexual orientation age disability genetic information veteran status national origin gender identity and/or expression marital status or any other characteristic protected by federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
