International Patient Coordinator - Arabic
International Patient Coordinator - Arabic
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Job Description
The International Patient Coordinator works with embassy-sponsored patients and their Sponsors (generally government entities) and /or with counterparts at international medical centers and referral facilitator companies to coordinate care. In the case of embassy-sponsored patients works to ensure that the care being received is consistent with the Letter of Guarantee from the Sponsoring Agent. Interacts on a daily basis with these external groups international patients Mayo staff and Sponsoring Agents to coordinate services for patients referred by these organizations. Specific to embassy-sponsored patients assists in obtaining authorization of services not covered by the original Letter of Guarantee. Communicates regularly with Sponsoring Agents providing lists of patients active in the Mayo system status etc. Works to ensure appointments are scheduled timely and consistent with the approved care. Interacts on a daily basis with the referring groups and international patients to ensure service expectations are appropriately set and that operations are synchronized with relevant internal Mayo staff. Must enjoy interacting with and serving a culturally diverse international patient population and thrive in a rapidly changing fast-paced environment. Will be asked to cover other assignments in the International Office as needed.
Qualifications
- Bachelors Degree and two years of relevant experience ideally in the medical field.
- Must demonstrate fluency in English and Arabic. Must have knowledge of cultural backgrounds of patients to be served. Fluency in English and Arabic at a Superior Advanced High Advance-Mid or Advanced-Low level according to ACTFL This will be conducted during the interview process.
- Excellent organizational communication and teamwork skills.
- Very strong customer service skills and a proven ability to expeditiously resolve problems.
- Must be flexible and have the ability to respond to changing priorities and varying workloads.
- Experience in a medical field managed care or similar environment and knowledge of the Mayo system is strongly preferred.
Required Experience:
IC
Employment Type
Full-Time
