Experienced BDC Customer Agent - Rivertown Subaru

Rivertown Subaru

CONSIDER A CAREER WITH US!

Rivertown Subaru is part of the fast growing Group 1 Automotive a leader in automotive retail. We are looking to add a qualified BDC Customer Service Agent to our team. We offer our associates a team environment great benefits and ongoing training and support. If you are in alignment with our values of integrity transparency professionalism teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay we offer our associates the following benefits:

• Health Dental & Vision Insurance
• Life & Disability insurance
• 401(k) plan with company match
• Paid Vacation
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training and advancement opportunities

• Answer inbound sales phone calls gather contract information add prospect to Elead with notes that accurately reflect the conversation.
• Respond to leads and chats in timely and professional manner with proper grammar spelling and punctuation.
• Follow up on phone inquires and past customers to drive dealershiptraffic.
• Assertively pursue a dialog with each assigned prospect by phone email and text.
• Prospect our existing customer base to identify and cultivate sales opportunities and promote retention and brand loyalty.
• Call through unsold showroom traffic uncover the primary reasonthey chose not to buy during their visit and communicate that to management
• Build rapport with each prospect identify customers needs and provide the customerwith tools and information needed to make a purchase decision.
• Actively communicate with Sales Manager to ensure each customers needs have been met and notes are accurate and up to date.
• Earn and maintain BDC Representative and Sales Consultantcertification with Toyota
• Organizer must be up to date and all tasks completed daily
• Maintain and outbound call average of 80 or more calls per day
• Maintain strong understanding of the dealerships vehicles promotions and servicesto provide accurate information to customers

• 1 year previous experience in a call center customer service or automotive BDC preferred
• Strong communication and active listeningskills
• Ability to multitask and manage a high volume of calls and emails
• Proficiency in CRM software (eLeads) and basic computer skills
• Goal-oriented and motivated by performance-based incentives
• Professional friendly and persuasive demeanor

Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment great benefits and ongoing training and support. If you are in alignment with our values of integrity transparency professionalism teamwork and respect - now might be the time for you to accelerate your career and join the best company in automotive retail. Apply today or refer a qualified friend!

*All applicants must pass pre-employment testing to include: background checks MVR and drug testing in order to qualify for employment*

We are an Equal Employment Opportunity Employer

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