Automotive BDC Associate
Automotive BDC Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Sheehy Auto Stores is honored to win the 2024 Baltimore Sun Richmond Times Dispatch and Washington Post Top Workplaces Award!!!
Sheehy Auto Stores is one of the countrys Top 30 Private Dealer groups representing some of the industrys best brands with over 25 locations. Sheehy Auto Stores prides itself on finding the best team members both experienced and new to the industry who have that desire to achieve. If this sounds like you we want YOU to be part of our team!
Sheehy Volvo of Hunt Valleyis looking to hire a BDC Associate! As aBDC Associate you will be directly responsible for monitoring and following up with customer leads received via the Internet phone and visits to the dealership. Outstanding customer service organization and follow-through are required. We are looking for candidates with good people skills a strong work ethic and a commitment to customer service. We would like you to be part of our future growth!
We dont take a one-size-fits-all approach regarding our employees Benefits. Our programs are designed to improve your life at work and at home.
- Health Vision and Dental Insurance
- Paid Maternity & Paternity after one year of employment
- Start earning PTO on your 1st day of employment
- Paid Training
- Career Advancement
- 401(K) andprofit sharing
Responsibilities
Internet Sales Lead Management -Monitor and respond to all internet sales inquiries promptly and professionally.
Provide detailed information about available inventory vehicle features and performance.
Lead Follow-up & Communication -Follow up with potential leads via phone email and text.
Return voicemails and messages to answer customer questions accurately and promptly.
Appointment Setting
Schedule appointments for online leads in alignment with dealership sales goals and objectives as defined by the General Sales Manager.
High-Volume Outreach
Make a minimum of 60 outbound calls per day to engage with new and existing leads.
CRM Documentation
Accurately document all customer interactions preferences and feedback in the CRM system to maintain updated lead profiles.
Product Knowledge & Training
Stay current with new product releases vehicle features accessories and promotions.
Communicate benefits and specifications clearly to customers.
Customer Delivery Support
Act as a Technology and Product Specialist to ensure vehicles are clean accessorized and fully prepped for customer delivery.
Assist with vehicle movement on the lot as necessary to support efficient delivery.
Sales Meetings & Performance Review
Participate in weekly meetings with the management and sales team to review promotions sales incentives customer experiences and performance goals.
Online Customer Experience Oversight
Manage the end-to-end online customer experiencefrom first contact to post-sale service appointment (e.g. first oil change).
Ensure a smooth engaging and informative digital-to-dealership transition for every customer.
Customer Satisfaction & Social Media Engagement
Promote customer satisfaction by conducting post-sale follow-ups.
Feature satisfied customers on social media platforms to enhance the dealerships online presence and reputation.
Requirements
- Ability to professionally and positively interact with customers via phone and email
- Strong organizational and time management skills
- Ability to prioritize work assignments and shift work efforts based on the needs of a department or business goal
- Must be able to read write and type reports/correspondence.
- Customer service sales or telemarketing background helpful
- Excellent oral written and interpersonal communication skills
- A positive attitude exceptional work ethic and a willingness to learn
- Computer literacy organization skills follow-up skills typing skills
- Authorized to work in the USA
- Ability to pass a pre-employment background screening MVR and drug test
- Must have a valid drivers license
Our company maintains a firm policy of equal employment opportunity for all associates. We hire train promote and compensate associates based on personal and professional competence and potential for advancement without regard for race color religion sex national origin age marital status disability or citizenship as well as other classifications protected by applicable federal state or local laws.
Sheehy Auto Stores is an Equal Employment Opportunity Employer
Required Experience:
IC
Employment Type
Full-Time
