Tactical Security Manager - Full Time - Seaway Mall

Description

• Manage and maintain up to date training while providing motivation and mentoring to contracted site security team while ensuring all staff are meeting company standards such as:

• Providing outstanding and personalized customer service as a front-line representative of Regal Security
• Maintaining uniform standards and professional deportment
• Enforcing property rules and regulations in order to maintain the security and safety of our clients and their assets
• Operating and maintain an organized environment
• Logging in and out of site equipment to internal and external users
• Monitoring CCTV and Access Control systems
• Responding to all emergency situations (medical etc.)
• Ensuring that safety and emergency protocols are completed in response to Fire Alarms and other Site Emergencies
• Completing walking patrols and inspections of facilities and equipment
• Reviewing know and follow post orders as identified for site representing
• Maintaining a safe working environment and follow the facilities health and safety procedures
• Enforcing the Trespass to Property Act
• Safely operate and maintain company and client issued equipment and supplies
• Responding to major incidents on property and aid security staff with managing the situation (fire flood medical issue and criminal activity)

• Develop and maintain a positive professional relationship with tenants customers emergency services and other agencies as they relate to the site
• Act as a first line support for shift guards who encounter incidents or difficulties and escalate as appropriate to customer or Regal management
• Provide input to maintain up to date policies manuals and plans for the site
• Operate Regal patrol vehicle for the purposes of parking patrolling and for vehicle fuel up and maintenance
• Meet with client representatives on a daily basis for site security needs
• Report to Regal Account Services Manager on site activities positive interactions and service challenges
• Coordinate with Regal Head Office team for items involving staff scheduling HR equipment employee relations etc.
• Ensure all site staff are properly trained on site protocols and training documentation is completed
• Evaluate and manage supervisor and guard employee performance and provide evaluations coaching and if necessary verbal and written warnings
• Review daily and incident reports for compliance with spelling grammar and details for submission to client and Regal
• Ensure all instances of arrests and/or use of force have been properly recorded documented and footage retained for any legal requirements
• Confirm patrol vehicle maintenance check list are completed and vehicle is properly fueled and oil checks completed
• Coordinate parking infraction warnings to be issued to illegally parked vehicles
• Provide daily weekly and monthly reporting for security activities to client and Regal as needed
• Perform security guard duties if required and other duties as otherwise assigned by Regal Management

• Full-time availability required; The main schedule will be during the weekday time but there is a requirement for flexibility to adjust schedule to shifts that consist of afternoons overnight and weekend shifts including holidays and weekends; as required.
• Willingness to respond remotely and in-person to urgent site issues and emergencies
• Experience in providing Excellent Customer Service
• Experience with Handcuff Training/Use of Force experience or certification
• Experience in managing Emergency Situations in a mall retail environment such as; Fire Flood Medical Emergency Criminal Activity Armed Assailants etc.
• Ability and experience in leading a security team consisting of 8-10 members in a 24/7 operational team environment
• Experience in a security supervisory position preferably related to retail security
• Proficient knowledge of Trespass to Property Act Criminal Code Federal Provincial and Municipal Legislation and Regulations
• Adept communication skills both oral and written displaying tact and diplomacy as well as excellent decision making and conflict resolution skills
• Able to maintain discretion and privacy of information and knowledge

• Valid Ontario Security License.
• Valid First Aid/CPR Certification.
• Valid G Class Drivers license with clean driving record for operation of company patrol vehicle for parking patrols.
• Valid WHMIS Certification.
• Secondary School Diploma or equivalent and higher (preference will be given to those with a Criminal Justice or Business post-secondary education);
• Proficient in the use of various computer programs (ie. Microsoft Office Gmail) and able to adapt and learn new programs.

• Position Type: Full-Time
• Position Level: Manager - Non Union
• Compensation: will be discussed with the successful candidate education and experience will be considered for the position
• Health Benefits: are available for full-time employees upon completion of 3 months probation