Real Estate Loan Servicer Role: The Real Estate Loan Servicer is responsible for the overall servicing of member home loans. Responsibilities include accurate and timely payment process of rejected payments taxes and insurance processing and credit reporting. In addition this position is responsible for providing exceptional member service and maintaining compliance with required notifications and documentation.
Essential Functions & Responsibilities: - Processes daily weekly and monthly reports to support escrowed taxes insurance PMI credit report files monthly statements and late notices for the first mortgage real estate portfolio. Produces and mails HELOC renewal letters and ARM HELOC rate change notices.
- Reviews payment reports and performs daily transactions as needed for the mortgage portfolio provides payoff quotes and runs any necessary payment corrections.
- Funds and completes post-closing duties for real estate production loan files.
- Processes and funds indirect mobile home loans
- Force places taxes and collateral protection insurance as required for non-escrowed loans.
- Maintains and submits HMDA data for the LAR report.
- Performs other related duties as assigned.
Knowledge and Skills: Experience One year to three years of similar or related experience. Education A high school education or GED. Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution building relationships and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion requiring diplomacy and tact in communication. Other Skills Mortgage loan or related experience required. Must have good communication skills. Ten key calculator typewriter and keyboard skills. An advanced working knowledge of Microsoft Excel and Word. Time management and organization skills are critical. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Work Environment Traditional office setting
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