Revenues and Inspection Officer
Revenues and Inspection Officer
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Job Description
- Ipswich Borough Council Ipswich Suffolk IP1 2DE
- Salary: 32115 - 34314 per annum
- Hours: 37 hours per week Monday Friday hybrid working (minimum 1 day in the office)
- Contract: Permanent
- Reference: 0265
An exciting opportunity has arisen to join our successful Revenues Team. We are recruiting a Revenues and Inspection Officer. Working within the Shared Revenues Partnership you will be dealing with the billing collection and recovery of Council Tax Non-Domestic Rates and Housing Benefit Overpayments across our three partner Local Authorities.
Based in Grafton House Russell Road Ipswich you will be responsible for maintaining and amending account records making decisions and taking the necessary action against accounts where there is a debt requiring recovery action.
You will be dealing with customers on the phone and in writing resolving their queries and providing explanations and clarification of decisions giving in depth advice and guidance relating to legislation policies and procedures.
You will need:
- 2 years qualitative experience and either 1 A level or 5 GCSEs (including Maths and English) or an NVQ level 3 in a related field
- up to date knowledge of Revenues legislation or experience within a similar field
- experience of billing and collecting debts
- the ability to organise prioritise analyse and work on your own initiative
- the ability to approach work flexibly with a can-do attitude
- good communication skills and a strong customer focus
- experience of using Revenues and Benefits software systems (desirable).
As well as a good salary we offer:
- a career average pension scheme
- generous holiday and sick pay entitlements
- subsidised parking for work and leisure
- public transport discounts
- free swimming and gym membership
- cycle purchase scheme
- plenty of personal and professional development opportunities
- flexible working / hybrid working opportunities
- Employee Assistance Programme
- the opportunity to work with great colleagues.
To find out more:
Please contact Kieran Kingston-Miles on 0 or via email or Laura Pizzey on 0or via email
If you require any assistance or reasonable adjustments during the application or recruitment process please let us know so that the appropriate arrangements can be put in place.
Please download the Job Description and Person Specification (pdf)to find out more about this role.
How to apply:
Apply online at Home - Ambition Ipswichwhere you can complete the online application form for this vacancy.
The selection process will be an interview in person
Early applications are encouraged as we reserve the right to interview candidates who meet the essential criteria prior to the closing date and / or to close the opportunity to applicants once we receive sufficient applications.
Please note CVs are not accepted.
Closing date: Sunday 20 July 2025.
Interview date: week commencing Monday 28 July 2025.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
