Sr Mgr-Group Sales

JOB SUMMARY

Responsible for managing group and event sales opportunities. Manages the hotels segment sales effort. Actively up-sells each business opportunity to maximize revenue opportunity. Manages daily activities related to group and event sales objectives. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company. Supporting Director of Sales in managing Group and Event Sales Team.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 4 years experience in the sales and marketing or related professional area.

OR

4-year bachelors degree in Business Administration Marketing Hotel and Restaurant Management or related major; 2 years experience in the sales and marketing or related professional area.

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

Works collaboratively with off-property sales channels (e.g. territory sales company sales) to ensure group and events sales efforts are coordinated complementary and not duplicative.

Builds and strengthens relationships with existing and new customers to enable future bookings.

Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities.

Manages and develops relationships with key internal and external stakeholders.

Conducting Daily Sales Activities that Achieve Department Goals

Responds to incoming group and events opportunities for the property.

Coordinate and distribute groups and events RFPs among team members and lead the team conversion process.

Manages and drive the achievement departmental budget including group and banqueting sales.

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Uses sales resources and administrative/support staff effectively.

Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).

Conducts data analysis and sharing of information on market conditions competitors client and industry changes economic forecasts and trends.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

Identifies new group and banquetingbusiness to achieve personal and property revenue goals.

Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.

Closes the best opportunities for the property based on market conditions and property needs.

Monitors same day selling procedures to maximize room revenue and control property occupancy.

Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.

Maximizes total hotel revenue by working closely with Rooms and Catering departments.

Providing Exceptional Customer Service to all Guests and Customers

Supports customer loyalty to company by delivering service excellence throughout each customer experience.

Leads groups and events from enquiry to billing

Partners with Operations in providing a customer experience that exceeds the customers expectations.

Executes and supports customer service standards and propertys brand standards.

Provides excellent customer service consistent with the daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Attends pre- and post-convention meetings to understand group needs obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels and overall satisfaction.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Additional Sales and Marketing Responsibilities

Utilizes intranet for resources and information.

Conducts site inspections.

Creates contracts as required.

Participates in and practices daily service basics of the brand.

Help DOS with Groups and Banqueting forecast figures to prepare the Annual Hotel Sales Budget.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.