Quality Assurance (QA) Supervisor - (Spanish Bilingual)
Quality Assurance (QA) Supervisor - (Spanish Bilingual)
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Job Description
QUALITY ASSURANCE (QA) SUPERVISOR (SPANISH BILINGUAL)
Must be in Central MN or Southern NV and have reasonable commute to St. Cloud MN or Las Vegas NV due to in-office requirements.
SCHEDULE: Full-Time Monday-Friday 8:00am 5:00pm CST or 10:00am 7:00pm PST (Based on location.)
COMPENSATION: Starting Pay $25 - $29 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact and grow your leadership skills in a dynamic service-driven environment PCI is seeking a Spanish Bilingual Quality Assurance (QA) Supervisor who is detail-oriented customer-focused and excited to drive quality initiatives that enhance our customer service experience while supporting team development.
This is an exciting opportunity to lead a dedicated team contribute to continuous improvement strategies and expand your skills in coaching and cross-functional collaboration. Youll play a critical role in ensuring excellent service through insightful reporting and hand-on team support.
WHAT YOULL DO
- Reviews quality data and performance metrics to spot trends identify gaps and recommend targeted improvements.
- Surfaces meaningful insights and emerging patterns sharing findings with leadership to drive informed decision-making.
- Communicates progress on key responsibilities to leadership to maintain alignment and ensure consistent execution.
- Supports team success through ongoing coaching mentorship and performance feedback.
WHAT WERE LOOKING FOR
Must-Have Qualifications:
- High school diploma or a minimum of 4 years equivalent experience including at least 2 years in a supervisory role.
- Bilingual in English and Spanish with the ability to lead teams and handle confidential information professionally.
- Strong attention to detail and reliable follow-through in a fast-paced environment.
Nice to have but not Required. (Well train you!):
- Comfortable using Microsoft Office applications.
- Minimum of 1 year experience monitoring call interactions in a call center setting.
LOCATION & WORK SETTING
- MN Office Address: 628 Roosevelt Rd St. Cloud MN 56301
- OR
- NV Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas NV 89144
- Schedule: Full-Time Monday-Friday 8:00am 5:00pm CST or 10:00am 7:00pm PST (Based on location.)
- Work Setting: In-Office
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay: $25 - $29 per hour/year.
- The estimated range is the budgeted amount for this position. Final offers are based on various factors including skill set experience location qualifications and other job-related reasons.
- Bilingual Pay: Earn an additional $2.00 per hour for Spanish Fluency!
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple minutes! Submit your resume on our website at EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity equity & inclusion. We make hiring decisions based on qualifications merit and business needs. If you need assistance or an accommodation due to disability please contact PCI HR at
Required Experience:
Manager
Employment Type
Full-Time
