You will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary reservations and overall guest experience details. You will be able to promote hotel services and amenities to the guests and connect the guest to local and authentic experiences in the community.
Are you friendly and able to work in a fast-paced environment The Hotel Night Auditor attends to guests needs included but not limited to registration checkout and cashiering.
Full Time Benefits:
Health Dental Vision Insurance
Life and AD&D Insurance
Long-Term Disability Insurance
Voluntary Accident and Critical Illness Plans
Optional Supplemental Life Insurance
401k match of 100% for 5%
Referral Bonuses
Hotel Restaurant Spa and Retail Discounts at Our Portfolio of Hotels
Paid Time Off Earn up to 2Weeks of PTO Within Your First Year
Responsibilities
Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences and organize itineraries and reservations on their behalf.
Utilize the freedom to go beyond to become an expert in the local community and confidently connect vistors to unique and unforgettable experiences in the local area.
Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests needs are being met.
Have an impeccable eye for detail to ensure accuracy and efficiency.
Qualifications
Excellent guest service skills
Excellent verbal and written communication skills
Proficiency with computers
Previous front desk agent or night audit experience preferred
Knowledge of Opera a plus
Ability to work 3rd shift and weekends
Ability to stand walk and lift up to 25 lbs
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws or any other characteristic protected by federal state or local laws.
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