Patient Service Representative - Penobscot Pediatrics
Patient Service Representative - Penobscot Pediatrics
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you a friendly detail-oriented professional who loves working with kids and families PCHCs Penobscot Pediatrics is seeking a Patient Service Representative (PSR) to be the warm welcoming face that guides patients through check-in and check-out. In this vital role youll deliver exceptional customer service with compassion professionalism and empathymaking a lasting impact on the patient experience. If youre kind patient and thrive in a fast-paced people-centered environment wed love to meet you!
Whats it like to work at PCHC Find out: Full-Time Monday-Friday 9:30am-6pm
Highlights of the position:
- Provides high quality customer service to our patients by demonstrating kindness effective communication advocacy and follow-through.
- Acts as first point of contact for matters pertaining to our patient care and schedule.
- Liaisons between patient and clinical team ensuring communication is clear accurate and timely and ensuring patient feels respected and heard.
- Is a welcoming and helpful presence to patients both in-person and on the phone.
- Completes the registration process for patients at check-in and check-out ensuring patient demographics insurance information and forms are updated and in compliance.
- Responsible for informing patients of any financial responsibility and collecting as appropriate. Understands PSR role as it relates to the revenue cycle process.
- Accurately schedules appointments following protocol and guidelines provided.
- Is educated on processes for records referrals billing insurance and our sliding fee application. Answers patient inquiries of all types to streamline the process for patients and reduce workloads of clinical teams.
- Collaborates with administrative and clinical teams to identify ways to improve patient experience.
Join PCHCs nationally recognized non-profit organization:
- Federally Qualified Health Center offering integrated Medical Home Model
- Collegial professional atmosphere with informed leadership
- Competitive compensation and generous benefits
PCHC provides comprehensive patient-centered care with integrated services including Psychiatry & Mental Health Dental Family Medicine Pediatrics Pharmacy Geriatrics Laboratory Services Physical Therapy and more!
Education and Experience:
- High school diploma or equivalent preferred
- Completion of Medical Terminology course preferred
- Two years of experience in medical office setting preferred
- Strong customer service skills required
Curious or interested to learn more Apply today! You can request a full copy of the detailed job description by emailing .
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin or any other characteristic protected by law.
#LI-Onsite
Required Experience:
Unclear Seniority
Employment Type
Full-Time
