Senior Manager - Customer Success Management (Canada)
Senior Manager - Customer Success Management (Canada)
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The Opportunity
Adobe is reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to build scalable useful personalized customer experiences. We realize that new insights can come from everywhere in the organization and we know the next big idea could be yours!
We are hiring a Senior Manager - Customer Success Management (Canada) to join our Digital Experience Cloud team focused on making our Canadian customers successful. To achieve the significant opportunity ahead Adobe Customer Success needs to own the post-sales customer experience driving adoption and value for our customers. In this role you will serve as an industry-specialized Customer Success leader passionate about coaching your team to achieve their customers goals for personalization at scale. We hire dynamic hard-working and creative individuals adept at storytelling who thrive in fast-paced environments.
The evolution of Customer Success is supporting customers through new engagement models and methodologies during their partnership with Adobe. The Manager will drive outstanding customer success motions to deliver strategic planning use case adoption advocacy and value realization and support Adobes business objectives through a continuous improvement mentality. Do you have the experience drive and passion to make customers successful at Adobe
What Youll Do
Lead a team of individual contributors and team leads passionate about achieving measurable impact with Adobe solutions.
Develop and implement vertical-specific engagement models methodologies and offerings that ensure the adoption of Adobe Digital Experience
Develop thoughtful and strategic motions that engage customers at key points in the Customer life cycle to drive product adoption value realization and delight Adobes customers
Take a data-driven approach to assessing and addressing vertical health needs value opportunities and team impacts. Provide regular updates to leadership on key themes and specific outcomes
Work closely with the organizations Senior Leadership on multi-functional and cross-departmental projects.
Share a clear compelling vision of our future and share the alignment between individual team organization and company goals
Attract recruit inspire and retain the best talent
Develop relationships and have frequent interaction with customers including Directors VPs and C-level executives of Fortune 500 companies
Represent the experience of the customer within Adobe
Assign resources to meet schedule and goals exercise judgment to build appropriate action plans and delegate assignments to the team.
Work on issues of diverse scope where analysis of situations or data requires evaluation of a variety of factors and suggest strategic practices to leadership.
Lead the coordination of the activities of a department with responsibility for business results including costs methods and staffing.
What You Need to Succeed
10 years of leadership experience including direct management of teams in growing Software or SaaS organization for Enterprise customers; experience in professional services or customer success teams
Strong and consistent track record of successfully leading customer relationships centered around technical projects and strong commercial partnerships
Be an inspiring leader and show success in large-scale transformations. Strong change agent
Self-motivated accountable and passionate about exceeding customer expectations
Exceptional organizational presentation and communication skills both verbal and written in English. Ability to successfully convey sophisticated ideas and influence customers and colleagues at an executive level
Strong analytical skills to review the health of your business and translate insights into actionable plans.
Ability to collaborate with other senior executives to achieve shared business objectives
Ability to lead in an environment of uncertainty ambiguity and complexity with diverse partners.
Possible travel up to 30%
French language skills are a plus
Get to know the team:
With Adobes rich heritage in content creation tools Adobe is uniquely positioned to deliver an integrated workflow from content creation to monetization. Ultimately designers developers marketers advertisers and publishers benefit from a streamlined workflow with analytics and optimization capabilities embedded into the creation tools enabling the delivery of the right content to the right audience at the right time regardless of the channel.
If youre looking to make an impact Adobes the place! Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the substantial benefits we offer.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At Adobe you will be immersed in an exceptional work environment recognized worldwide on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
Senior Manager
Employment Type
Full-Time
