Deputy Chief Information Officer
Deputy Chief Information Officer
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1 Vacancy
Job Description
Salary/Position Classification
- $145000 annual Exempt
- 40 hours per week
- This position will work onsite.
Purpose of Position
Reporting to the UND Associate Vice President and Chief Information Officer (AVP/CIO) the Deputy Chief Information Officer at University Information Technology (UIT) is a senior leadership position responsible for supporting the daily operations of UIT and contributing to the strategic direction planning and management of UND information technology (IT) initiatives. The Deputy CIO will work closely with the AVP/CIO to develop and implement technology strategies that align with the institutions goals and objectives while fostering innovation and promoting a culture of technological excellence. This role requires a deep understanding of higher education operations strong technical expertise and exceptional leadership and communication skills.
The Deputy CIO will oversee the operational units of customer support infrastructure and operations and applications and integrations.
Duties & Responsibilities
- Leadership and Management
- Serve as acting CIO when required and represent UIT organization in institutional forums.
- Oversee operational units including infrastructure customer support and enterprise applications.
- Direct hiring mentoring and professional development for a high-performing team with a culture of innovation and service.
- Build and sustain operational practices aligned with ITIL frameworks to ensure service consistency quality and user satisfaction.
- Establish track and report on KPIs for operational efficiency and service delivery.
- Collaborate with other senior leaders and stakeholders to understand their technology needs and develop solutions that enhance operational effectiveness
- Evaluate approve and oversee the implementation of highly complex technical approaches and solutions involving cloud applications programming integrations infrastructure security and other elements of IT solutions
- Build confidence in IT by creating a track record of accomplishment.
- Develop and oversee budgets for assigned projects and any assigned operational areas
- Select train supervise and conduct regular evaluations of all assigned personnel; ensure ongoing training for personnel to maintain up-to-date technical expertise
- Ensure adequate staffing and resources to provide high-quality services.
- Perform other duties as assigned
- Stakeholder Engagement and Relationship Building
- Build strong trust-based relationships with academic research and administrative partners.
- Actively engage campus stakeholders to understand evolving needs and co-create effective technology solutions.
- Facilitate transparent communication across IT teams and university leadership.
- Represent UND in IT vendor negotiations statewide collaborations and consortia opportunities.
- Perform other duties as assigned
- Strategic Innovation and Transformation
- Collaborate with the AVP/CIO in supporting and executing the universitys strategic plan
- Promote a culture that embraces innovation and encourages the IT team to challenge assumptions experiment and adopt emerging technologies.
- Challenge the team to think creatively and focus on whats next in digital transformation.
- Encourage experimentation pilot programs and agile approaches to service improvement and new technology adoption.
- Identify opportunities to modernize legacy systems and implement transformative digital solutions.
- Lead strategic initiatives that support academic excellence student success research and administrative optimization.
- Perform other duties as assigned
- Governance Risk Management and Compliance
- Ensure ITIL practices such as incident management change control and service continuity are developed documented and followed across the organization.
- Support IT governance processes to ensure effective prioritization and alignment of technology investments.
- Ensure compliance with federal state and institutional regulations and best practices in cybersecurity and data privacy.
- Lead or support business continuity disaster recovery planning and risk mitigation strategies.
- Lead or support risk assessments and ensure IT services comply with security privacy and accessibility regulations.
- Perform other duties as assigned
Required Competencies
- Strong supervisory project management administrative budget management and technical skills are required.
- The ability to maintain confidentiality with information processed stored transmitted or accessed by the systems is required.
- Strong knowledge of emerging technologies trends and best practices in higher education IT.
- Proven ability to lead and motivate diverse teams fostering a collaborative work environment.
- Excellent verbal and written communication skills and proficiency in writing technical specification documents.
- Sound understanding of information security and data privacy principles.
Minimum Requirements
- Bachelors degree from an accredited college or university in Computer Science Business Management Information Systems or a related field.
- 6 years of progressively responsible IT leadership experience including team management and operations oversight.
- Demonstrated experience in implementing ITIL or similar service frameworks.
- Strong background across technical domains including infrastructure cloud services applications and cybersecurity.
- Successful completion of a Criminal History Background Check
In compliance with federal law all persons hired will be required to verify identityand eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.
Preferred Qualifications
- Masters degree from an accredited college or university in Computer Science Business Management Information Systems or related field.
- Experience in a higher education environment
- 6 years of experience in one or more technology areas: System Administration Network Administration Service Desk Cloud Solutions and Application Integration and/or Programming/Web Development.
- Certification or formal training in ITIL (e.g. ITIL Foundation or higher).
- Experience with enterprise architecture and cloud infrastructure
Required Experience:
Chief
Employment Type
Full-Time
