drjobs Customer Success Engineer - North America

Customer Success Engineer - North America

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1 Vacancy
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Job Location drjobs

Boston - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Were looking for a Customer Success Engineer to serve as the technical backbone for our enterprise this role youll partner closely with Customer Success Managers Sales Product and Engineering to ensure smooth onboarding product adoption and drive long-term technical success.

Youll be the go-to technical resource for our customers - translating their business needs into practical solutions using our product. If youre a problem-solver who thrives at the intersection of code systems thinking and real-world impact this role is for you.

What Youll Do

Own technical onboarding

  • Lead hands-on onboarding for new enterprise customers.
  • Customize implementation plans and guide technical teams through setup and integration.

Support & troubleshoot

  • Help customers solve integration challenges debug technical issues and optimize performance.
  • Youll handle questions about REST API integrations JavaScript SDK usage and platform configuration.

Drive adoption

  • Proactively surface use cases and workflows to expand product usage.
  • Help customers get the most out of our tech.

Be the customers voice

  • Advocate internally for customer needs.
  • Share product feedback report bugs and identify opportunities for improvement.

Deliver training

  • Host technical walkthroughs share documentation and build reusable resources that empower customers to succeed.

Strengthen relationships

  • Build trust with engineers product leads and execs at customer orgs.
  • Be seen as a consultative partner -not just support.

Track usage & health

  • Monitor account metrics identify red flags early and collaborate on retention plans with CS and Sales.

What You Bring

  • Location: Based in the US or Canada (we are a fully remote team).
  • Experience: 3 years in a technical customer-facing role - Customer Success Engineer Solutions Architect or Technical Support Engineer. Bonus: experience with API-first products or developer tools.
  • Technical Skills: Strong technical background with professional experience writing production-quality JavaScript code and building integrations with RESTful APIs or other web services. Proficiency in SQL and a solid understanding of software development lifecycles and modern API architectures.
    • Experience contributing code in a professional setting including JavaScript and at least one of Fingerprints supported SDK languages (Go Python PHP C# Java) is preferred.
    • Experience with serverless computing understanding of modern web architecture and integrating third-party services is a strong plus.
  • Troubleshooting mindset: You know how to isolate technical issues read logs write database queries and debug end-to-end.
  • Clear communication: You can translate tech speak into business value and vice versa. Comfortable working async with distributed teams.
  • Customer orientation: You listen deeply prioritize impact and know how to say yes and or no but without burning bridges.
  • Education & certs: A CS or Engineering degree is great but not required. Relevant certifications (cloud architecture etc.) are a bonus.

Bonus Points

  • Experience supporting or working with fraud detection security or identity products
  • Youve worked at a fast-paced startup or in a technical customer-facing role at a dev tools company
  • Youve built internal or external facing tools automation scripts or code samples to scale your own impact

Compensation:

100k - 115k bonus.For cash compensation we set standard ranges for all US based roles basedon function level and geographic location benchmarked against similar stage growth order to be compliant with local legislation as well as to provide greater transparency to candidates we share salary ranges on all job postings regardless of desired hiring offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise and may vary from the amounts listed above.

Employment Type

Full Time

Company Industry

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