Front Office Agent

APPLY TO WORK WITH US REFER A FRIEND AND EARN A 500 NET BONUS AT OUR AC HOTEL MAINZ!

ABOUT AC HOTEL MAINZ:
AC was founded in 1998 by Antonio Cataln. The portfolio currently includes over 200 hotels in Spain Italy France Denmark Portugal Turkey and the USA.
In 2011 AC Hotels and Marriott formed a joint venture combining the unique style and design of this urban-inspired upscale hotel group with the power and distribution channels of Marriott International.
AC Hotels by Marriott blend innovation and comfort with a style that represents contemporary hospitalitythe signature AC style.
Our small yet refined boutique hotel with a historic exterior features 58 individually styled rooms with timeless interior design two multifunctional conference rooms and of course the Adam & Eden Caf restaurant and bar with a winter garden and views of Mainz Central Station.

THE POSITION:
For our AC Hotel Mainz which opened in November 2021 we are currently looking for a highly motivated Front Desk Agent (m/f/d) with a meaningful personality and a hands-on mentality.

YOUR MAIN TASKS:

• Professional and warm welcome of our guests check-in and check-out

• First point of contact for all guest requests questions and complaints

• In coordination with housekeeping you ensure that rooms are ready on time

• You support the onboarding of new colleagues and apprentices in the department

• You keep a clear head when dealing with complaints and communicate confidently with our guests

• Diligent cash handling and accurate recording of sales

• You provide our guests with information and directions around the hotel and local area

• Managing the telephone system and forwarding inquiries to the appropriate departments

• Professionally handling and processing room reservations

Let me know if youd like this styled for a job post social media or flyer!

WHAT YOU BRING TO THE TABLE:

• You have successfully completed vocational training in the hospitality industry.

• You have at least 3 years of professional experience in F&B and some initial leadership experience.

• Youre a communicative open personality with a well-groomed appearance and strong interpersonal skills.

• Youre passionate about restaurant & bar operations and constantly expanding your knowledge.

• Youre an organizational talent who enjoys taking responsibility for processes and workflows within the F&B department.

• In the absence of the F&B Manager you step in to take over their supervisory duties.

• You have excellent German and English skills.

WHY JOIN ODYSSEY
Joining Odyssey means we give you the space to bring your best self to work. We grow together and youll have opportunities to move across brands or into our headquarters.

Our benefits include:

• 30 vacation days from the start

• Special employee & family rates at OHG hotels worldwide

• 20% discount on food & beverages at over 8000 Marriott hotels globally

• 5 breakfast at participating Marriott hotels in Germany

• 50% discount on F&B in Marriott hotels in the Southern & Central Germany Business Council

• Private health insurance card with a 300 annual budget

• 500 net referral bonus for recommending new team members

• Holiday & Christmas bonus after 6 months of service

• Discounts via the Corporate Benefits platform

• Space for your ideas and creativity

• Work in beautifully designed hotels

• A team culture where great colleagues become real friends

• Variety in your role and opportunities to contribute to exciting projects

• We celebrate our winstogether!

INTERESTED
Please apply directly through this job posting. Our Talent Team will get in touch with you as soon as possible. Were excited to hear from you!

ABOUT ODYSSEY
We are The Odyssey Hotel GroupEuropes most ambitious hotel operator and the team behind many globally known hospitality brands. We partner with Marriott IHG and Accor to develop and manage exceptional hotels from Holiday Inn Express to Marriotts Autograph Collection.

With 800 team members and the support of Activum SG as our main investor our mission is to create unique stories through a passion for local design attention to detail and exceptional guest experiences. We empower our teams to master the art of hospitality.

ODYSSEY CULTURE
Youll join a fast-paced ambitious and successful team thats shaking up the hospitality industry. If you thrive on responsibility are passionate about service and are a true team playerwell be a great match. Were proud of our collaborative mindset.