Field Service Agent
Field Service Agent
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1 Vacancy
Job Description
Field Service Coordinator Smart Technology Amsterdam or Rotterdam (Hybrid)
A rapidly growing European tech scale-up is seeking a Field Service Coordinator to join its Deployment & Maintenance team in the Netherlands. This innovative company is transforming last-mile delivery through cutting-edge smart locker solutions and has recently expanded its operations in the region.
Role Overview
In this role you ll be at the heart of field operations coordinating and supporting smart locker installation and maintenance across the Netherlands. You ll act as the key link between contractors technicians and internal teams ensuring efficient service delivery and swift resolution of technical issues.
Location:
Initially remote from (Amsterdam or Rotterdam . The role will evolve into a hybrid setup once the office has been opened.
Contract Type:
- 6-month freelance or Deel contract to start
- Transitioning to a 1-year direct contract once the legal entity is fully established in the Netherlands
- Key Responsibilities:
- Coordinate field activities such as site surveys installations and maintenance
- Provide real-time support to technicians and contractors via phone email and chat
- Troubleshoot hardware and software issues related to locker systems
- Adjust task schedules dynamically based on technician availability and operational priorities
- Track and document completed tasks for accurate invoicing
- Manage and resolve field-related escalations promptly
- Contribute to documentation training materials and process improvement initiatives
- Stay up to date with product developments and operational updates to better support field teams
Requirements:
- Strong technical troubleshooting and problem-solving skills
- Excellent organizational abilities; capable of multitasking in a dynamic environment
- B2 English and Fluent Dutch
- Experience working with contractors and coordinating field or maintenance operations
- Proactive and independent with a hands-on mindset
Desirable:
- Familiarity with maintenance/field service management software
- Experience working in a startup or scale-up environment
What s on Offer:
- Competitive compensation based on experience
- Opportunity to join a fast-growing European tech company in an exciting expansion phase
- Clear path from freelance/contract to long-term employment
- A collaborative international team culture
- The chance to contribute to the future of smart logistics and last-mile delivery
If youre looking for a dynamic role that combines tech coordination operational and startup energy we d love to hear from you!
Employment Type
Full Time
