Workforce Quality and Performance Administrator (925586)

Essential Duties and Responsibilities:

• Conduct regular and systematic monitoring of WIOA case files to ensure:
  • All eligibility documents are present valid signed and appropriately redacted.
  • Individual Employment Plans (IEPs) are participant-centered detailed and reflect both short- and long-term goals aligned with career pathways.
• Measurable skills gains credentials and outcomes are properly documented in case management systems.
• Track contract performance goals and federal performance indicators (e.g. employment rate median earnings credential attainment local area benchmarks) to ensure targets are met or exceeded.
• Develop and implement a continuous quality improvement process including file audits staff feedback and corrective action planning.
• Utilize data-driven tools to support predictive analysis and performance forecasting such as:
  • Excel Pivot Tables & Dashboards Power BI
  • State Reports / SC Works Online Services (SCWOS)
  • FutureWorks / Geographic Solutions Reports
  • Customized performance trackers
• Prepare and present performance and quality reports to leadership and funders
• Partner with frontline managers and staff to provide coaching and accountability ensuring corrective actions are implemented and sustained.
• Lead internal file reviews prior to state and federal monitoring visits; ensure readiness and responsiveness to findings.
• Support the design and delivery of staff development and training related to quality assurance performance metrics and compliance expectations.
• Serve as a subject matter expert on WIOA regulations TEGLs and local policies governing eligibility service delivery and documentation.

Qualifications :

Qualifications:

• Bachelors degree in Business Public Administration Workforce Development or related field. Candidates with a combination of lesser education and relevant experience are welcome to apply.
• Minimum 2 years of WIOA program experience and/or 2 years in a quality assurance compliance or performance-focused role.
• Strong knowledge of WIOA regulations documentation standards and performance metrics.
• Demonstrated ability to lead monitoring processes and translate data into actionable insights.
• High level of self-direction with a proven ability to hold teams accountable.
• Proficiency in case management systems and Microsoft Office Suite; experience with data tools like SC Works Online Services (SCWOS) or similar platform highly preferred.
• Excellent communication skillsboth written and verbal.
• Strong analytical thinking attention to detail and commitment to continuous improvement.
• Valid drivers license in good standing and valid automobile insurance.

Core Competencies:

• Compliance & Regulatory Knowledge
• Data Analysis & Predictive Forecasting
• Performance Management
• Quality Assurance & Documentation Review
• Coaching & Accountability
• Self-Directed Leadership
• Critical Thinking & Problem Solving

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.

When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.

Remote Work :

No

Employment Type :

Full-time