Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description:
We are currently seeking a reliable and detail-oriented Customer Support Assistant to join our team. The ideal candidate will play a key role in maintaining client satisfaction by providing efficient courteous and professional support. This position requires strong communication skills a proactive mindset and the ability to handle multiple tasks in a fast-paced environment.
Responsibilities:
Respond to customer inquiries via phone email or ticketing system in a timely and professional manner
Assist in resolving client issues by identifying problems and providing appropriate solutions
Maintain accurate records of customer interactions and transactions
Collaborate with internal departments to ensure customer concerns are addressed efficiently
Monitor and follow up on pending issues to ensure resolution
Provide product and service information to clients
Support administrative tasks related to client service processes
Qualifications :
Qualifications:
High school diploma or equivalent (associate or bachelors degree preferred)
Minimum of 1 year of experience in customer support administrative assistance or related field
Strong communication and interpersonal skills
Proficient in Microsoft Office Suite and customer service software
Ability to multitask and prioritize effectively
Strong attention to detail and organizational skills
Problem-solving skills with a customer-focused attitude
Additional Information :
Benefits:
Competitive salary ($50000 - $55000 annually)
Opportunities for career growth and advancement
Ongoing training and skill development
Supportive and collaborative team environment
Health dental and vision insurance
Paid time off and holidays
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
