Help Desk Technician
Help Desk Technician
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Job Description
As a member of the Technical Support team this individual will use their Information Technology and Customer Service skills to provide first and second level technical support to over 3000 hospital staff members.
Technical hardware/software support
- Provide first and second level support for Information Systems hardware software network and operating system requests. Requests that arent resolved within the expected OLA/SLA guidelines are escalated to either System Administrators or Application Analysts.
User Administration
- Account administration
- File administration
- Account policies
Miscellaneous
- Helpdesk database administration and maintenance.
- Desktop deployment and life-cycle services
- Technical procedural documentation
- Configuration and Asset management
- Incident and Change management
- Provides Preventive Maintenance procedures on all Peripheral and Desktop equipment
- Contributes to the development and implementation of the departmental strategic plan
- Other duties as required
Qualifications :
- Information Technology Degree or Diploma required
- Minimum of 2 years of progressive experience in the Information Systems field including applications networking operations and telecommunications
- Industry standard technical certifications (MCP/A) preferred
- Excellent verbal and written communication skills
- Proven business analysis and problem solving skills
- Proven superior customer service skills
- Proficient with the Windows suite of operating systems and Microsoft Office product line required
- Minimum of 1 year computer hardware and peripheral equipment trouble shooting and support skills required
- Knowledge of LAN environment preferred
- Proven technical writing/documentation skills preferred
- Must be able to work flexible hours as needed
- Must be able to meet the physical demands of the position
- Satisfactory employment and attendance record required
Additional Information :
Status: Temporary Full-time (Approx. 6 months)
Hours: Monday - Friday - 7.5 hour days shifts (hours are subject to change based on operational requirements)
Salary: $31.409 to $36.205 per hour
Date Posted: June 17 2025
Internal applications due by: June 24 2024
REF2328K
Halton Healthcare is an equal opportunity employer who is committed to integrating diversity equity and inclusion throughout our operations policies and culture. If you are passionate about what you do motivated by a job well done and as committed to excellence quality and patient satisfaction as we are wed like to hear from you. Please attach your current resume directly to this posting.
We thank all those who apply but only those individuals selected for further consideration will be contacted.
Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation we will work with you to meet your accommodation needs to ensure your equal participation.
All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.
All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.
Remote Work :
No
Employment Type :
Contract
Employment Type
Contract
