Senior Customer Success Manager, Sales Solutions
Senior Customer Success Manager, Sales Solutions
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Job Description
At LinkedIn our approach to flexible work is centred on trust and optimised for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.
LinkedIns Sales Solutions team is dedicated to changing the world of sales through the use of Sales Navigator our flagship product that connects and builds mutually beneficial relationships between buyers and sellers. As a Senior Customer Success Manager you will help our solutions become a mission critical irreplaceable part of our clients sales and business development process. You will be responsible for becoming a product expert consulting with internal sales teams to deliver customer education via onsite workshops and webinars managing projects preventing customer attrition (churn) and fostering internal and external professional relationships.
Responsibilities
- Become a client partner in maximising the benefits of their investment with Sales Navigator and reduce customer attrition
- Formulate and run creative programs to help our clients achieve success with Sales Solutions product suite
- Learn about the LinkedIn business the team Sales Navigator and associated tools (e.g. )
- Understand how to build and present a LinkedIn Sales Solutions narrative by leveraging data and insights
- Partner with the sales team and other LinkedIn colleagues to drive customer success and retention throughout the customer lifecycle
- Thoroughly understand and articulate clearly LinkedIns wider vision and the business implications as it pertains to our Hire Market Sell and Learn value proposition
- Educate clients on the value they can generate from their current subscription to Sales Navigator through training consulting communication about product features and metrics review
- Encourage clients to utilise appropriate LinkedIn resources (i.e. community forums training workshops) to increase their utilisation of Sales Navigator and other features on the LinkedIn platform used for social selling
- Formulate and run creative and scalable projects to help our clients achieve success (e.g. newsletters events workshops)
- Proactively contact and deliver consulting to improve utilisation of low usage clients
- Deliver group and individual user informational training sessions about Sales Navigator features industry benchmarking and best practices
- Utilise LinkedIn client and other data to derive insights to drive greater client engagement
Qualifications :
Basic Qualifications
- 7 years experience in sales account management or consulting
Preferred Qualifications
- Strong interpersonal and communication skills as well as attention to detail
- Excellent organisation project management and time management skills
- Ability to effectively present to large audiences
- Software technology pre-sales solution sales and sales effectiveness experience
- Ambitious and driven thriving in a fast-paced and demanding environment
- Teamwork mentality and willingness to assist wherever needed
- Strong Microsoft Office capabilities: PowerPoint Excel and Word
- Bachelors degree or equivalent experience in business or related field
- Experience with developing and delivering pitches trainings and webinars
Suggested Skills
- Collaboration
- Communication
- Problem solving
Additional Information :
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: Work :
No
Employment Type :
Full-time
Employment Type
Full-time
