Platform Site Reliability Engineer
Platform Site Reliability Engineer
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Job Description
Nexthink is looking for a strong Platform Engineer with SRE operations experience to strengthen our infrastructure and accelerate our ability to deploy monitor and scale systems effectively. As a SaaS provider our customers rely on us to deliver a seamless reliable and scalable experience 24/7.
Join Nexthinks vibrant team where cutting-edge technology meets innovation. Be a part of Nexthinks Digital Employee Experience technological revolution ensuring our global customers enjoy a seamless user experience. Embrace the future with Nexthink in US; apply now and become a key player in our dynamic Platform Engineering/SRE organization.
What Youll Do:
- Design build and maintain the infrastructure powering our multi-tenant SaaS platform with reliability security and scalability in mind.
- Implement and manage cloud-native systems (AWS) using best-in-class tools and automation.
- Operate and enhance Kubernetes clusters deployment pipelines and service meshes to support continuous delivery.
- Establish and enforce SLOs SLAs and error budgets and proactively address availability and performance issues.
- Develop infrastructure as code (Terraform or similar) for repeatable and auditable provisioning.
- Experience in programming solutions for Platform Tools such as for automation monitoring provisioning using programming technologies.
- Solid understanding of the network stack (TCP/IP VPN HTTP SSL routing etc.) cloud topologies (VPC Virtual Subnets NACLS NSG ILB ELB etc.) and storage (S3 EBS Azure Files etc).
- Monitor system health application performance and user-facing SLAs using tools like Datadog Prometheus Grafana...
- Be a main actor and improve incident response practices and help reduce mean time to detect (MTTD) and recover (MTTR). Experience in coordinating teams and persons to maintain a SLA.
- Ability to troubleshoot narrow down and fix incidents with minimal intervention of other functions.
- Participate in a shared on-call rotation responding to incidents troubleshooting outages and driving timely resolution and communication.
- Work closely with software engineers to embed reliability and observability into every service.
- Develop automated runbooks health checks and alerting to support reliable operations with minimal manual intervention.
- Support automated testing canary deployments and rollback strategies to ensure safe fast and reliable releases.
- Contribute to security best practices compliance automation and cost optimization.
Qualifications :
- Minimum BS in Computer Science/Engineering
- 5 years in an SRE/platform engineering role supporting SaaS platforms.
- Strong hands-on experience with public cloud services (AWS GCP Azure).
- Proficiency with Kubernetes container-based deployment and related ecosystems (Helm...) and containerized microservices.
- Strong programming or scripting skills (Python Go Bash...).
- Experience with CI/CD pipelines (e.g. GitHub Actions GitLab CI ArgoCD).
- Experience with observability stacks (Prometheus ELK/EFK Datadog etc.).
- Comfort with being part of a rotating on-call schedule including handling critical incidents and conducting post-incident reviews.
- Strong system-level troubleshooting skills and a proactive mindset toward incident prevention.
- Deep understanding of Linux systems networking and common troubleshooting practices.
- Experience supporting multi-tenant microservices architectures.
- Familiarity with service mesh e.g. Istio.
- Knowledge of zero-downtime deployment strategies blue/green and canary releases.
- Exposure to compliance standards such as SOC 2 ISO 27001 or HIPAA. FedRAMP experience is a big plus.
- Experience with chaos engineering or resilience testing practices.
Additional Information :
We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works giving our customers IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics automation and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges create ever more productive workplaces and deliver happy satisfied employees in the digital workplace.
With over 1000 employees across 5 continents Nexthink operates as One Team connecting collaborating and innovating to continuously grow. We call our employees Nexthinkers and our commitment to diversity inclusion and equity is second to none. We currently have over 75 nationalities working with us from all cultures and backgrounds speaking many different languages.
If you are looking for a change and like a nice atmosphere lots of challenges and having fun while working this is a great opportunity for you! Check what we offer:
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) 11 company-paid holidays and 3 extra days for volunteering.
- Hybrid work model that balances office and remote work with structured onboarding to foster connections and team integration.
- Free access to professional training platforms to explore your interests and enhance your skills.
- Up to 16 weeks of paid leave for birthing parents/primary caregivers 6 weeks for secondary caregivers.
- Plan for the future with a 401(k) plan featuring up to 4% company matching contributions vesting immediately to grow your retirement savings.
- Bonuses for referring successful hires after three months of continuous employment.
Please note that not all the benefits listed above are available for temporary contract and internship roles. To ensure you have the most up-to-date information we recommend checking with your Recruitment Partner.
Total Rewards @ Nexthink
At Nexthink we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan as well as equity. We provide our US employees with 100% covered company benefits that consist of health dental vision as well as access to life insurance long-term disability and accidental death/personal loss coverage.
In addition we offer:
- Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer) 11 company-paid holidays and 3 extra days for volunteering.
- Hybrid work model that balances office and remote work with structured onboarding to foster connections and team integration.
- Free access to professional training platforms to explore your interests and enhance your skills.
- Up to 16 weeks of paid leave for birthing parents/primary caregivers 6 weeks for secondary caregivers.
- Plan for the future with a 401(k) plan featuring up to 4% company matching contributions vesting immediately to grow your retirement savings.
- Bonuses for referring successful hires after three months of continuous employment.
Base salary ranges are determined by country role level experience and skills. The range displayed on each job posting reflects Nexthinks good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors including job skills experience and relevant education or training which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
