Junior Support Engineer L1 (24/7 On-Duty)

Sigma Software

Posted on : 18-06-2025

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1 Vacancy

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Job Location

Kyiv - Ukraine

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 18-06-2025

Job Description

Serve as the first line in the 24/7 technical support team

Handle incoming incidents via live chat

Escalate issues to the appropriate team for deeper investigation

Maintain knowledge base create FAQ articles and continuously update support content

Communicate with the Customer upon occurred urgent questions and additional tasks

Qualifications :

Overall computer and digital literacy

Upper-Intermediate level of English

Additional Information :

PERSONAL PROFILE

Ability to work independently

Ability to work night shifts

Responsible

Remote Work :

Yes

Employment Type :

Full-time

Employment Type

Remote

Company Industry

Key Skills

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About Company

Sigma Software

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