- Ensure timely and effective resolution of end-user IT related issues
- Takes internal customer calls
- Logs troubleshoots and dispatches IT issues to the next level with the aim of ensuring quick and effective resolution
- Collects data for internal reporting
- Ensures service level agreements fulfilment
- Schedule availability to work in extended shifts the schedule can be changed based on the business requirements
- Resolved incidents service requests and queries
- Up-to-date information in the relevant systems
- Documented new known errors
Qualifications :
- Knowledge of Active Directory
- Operating Systems Knowledge
- Office Automation Software knowledge
- Servers files folders knowledge
- Knowledge of Antivirus and Antimalware tools
- Wireless Devices (Blackberry Windows Mobile Symbian Android)
- Has used an IT Service Management tool (BMC Remedy or similar)
- Resolved incidents service requests and queries
- Up-to-date information in the relevant systems
- Documented new known errors
- Team working skills
- Understanding of solutions and correct management of problem solution
- Capacity of taking care of the technical documentation and following the production experimentation and deployment phase
- Socially skilled
- Self-awareness
- Team worker with collaboration
- Understanding of clients issues
- Flexibility
- Analysis and problem solving
- Spanish (C1 or above)
- English (B2 or above)
N.B. 6 months contract: cim/B2B!!!
Work conditions: Working time is 40 hours/week Monday to Sunday. Shifts scheduled during the week with 2 free consecutive days!!!
Additional Information :
Benefits:
- Full access to foreign language learning platform
- Personalized access to tech learning platforms
- Tailored workshops and trainings to sustain your growth
- Medical subscription
- Meal tickets
- Monthly budget to allocate on flexible benefit platform
- Access to 7 Card services
- Wellbeing activities and gatherings
Remote Work :
No
Employment Type :
Full-time