drjobs Service Desk L1 with Spanish

Service Desk L1 with Spanish

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Bucharest - Romania

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Ensure timely and effective resolution of end-user IT related issues
  • Takes internal customer calls
  • Logs troubleshoots and dispatches IT issues to the next level with the aim of ensuring quick and effective resolution
  • Collects data for internal reporting
  • Ensures service level agreements fulfilment
  • Schedule availability to work in extended shifts the schedule can be changed based on the business requirements
  • Resolved incidents service requests and queries
  • Up-to-date information in the relevant systems
  • Documented new known errors

Qualifications :

  • Knowledge of Active Directory
  • Operating Systems Knowledge
  • Office Automation Software knowledge
  • Servers files folders knowledge
  • Knowledge of Antivirus and Antimalware tools
  • Wireless Devices (Blackberry Windows Mobile Symbian Android)
  • Has used an IT Service Management tool (BMC Remedy or similar)
  • Resolved incidents service requests and queries
  • Up-to-date information in the relevant systems
  • Documented new known errors
  • Team working skills
  • Understanding of solutions and correct management of problem solution
  • Capacity of taking care of the technical documentation and following the production experimentation and deployment phase
  • Socially skilled
  • Self-awareness
  • Team worker with collaboration
  • Understanding of clients issues
  • Flexibility
  • Analysis and problem solving
  • Spanish (C1 or above)
  • English (B2 or above)

N.B. 6 months contract: cim/B2B!!!

Work conditions: Working time is 40 hours/week Monday to Sunday. Shifts scheduled during the week with 2 free consecutive days!!!


Additional Information :

Benefits:

  • Full access to foreign language learning platform
  • Personalized access to tech learning platforms
  • Tailored workshops and trainings to sustain your growth
  • Medical subscription
  • Meal tickets
  • Monthly budget to allocate on flexible benefit platform
  • Access to 7 Card services
  • Wellbeing activities and gatherings


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.