Floor Manager (KLCC, Kuala Lumpur)
Floor Manager (KLCC, Kuala Lumpur)
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1 Vacancy
Job Description
As a Floor Manager youre be at the forefront of creating excellent customer experiences that go beyond the expected.
With a passionate and dedicated team by your side you will lead with energy and purposesetting the tone for a store environment thats not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal genuine and memorable while your focus on service and operational excellence helps bring the brand to life on the shop floor.
Key Responsibilities
- Deliver a high level of customer service through expert styling advice strong product knowledge and an engaging store experience
- Analyse sales data and collaborate with the Store Manager to maximise department performance
- Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
- Support recruitment efforts and ensure effective onboarding and training for new team members
- Identify and nurture future talent contributing to development plans that support team progression
- Oversee daily store operations ensuring efficiency and alignment with brand standards
- Act as a brand ambassador consistently delivering the best possible experience for every customer
- Step into the role of Store Manager when required ensuring continuity in leadership and performance
Qualifications :
- Customer-Focused: You genuinely enjoy engaging with customers and lead by example in delivering outstanding service.
- Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
- Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
- Excellent Communication: Clear confident and empathetic in both customer and team interactions.
- Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
- Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
- Analytical Thinking: Developed a solid understanding of key retail KPIs and how to use them to drive performance.
- Adaptability & Flexibility: Embraced change and responded quickly to customer feedback stock levels and operational updates.
- Operational Excellence: Maintained high standards in store presentation and operations contributing to positive customer feedback and increased sales.
- Flexible & Reliable: Comfortable working varied hours including evenings weekends and holidays.
- English language skills to communicate with customers and internal stakeholders
Additional Information :
This is a full-time position of 45 hours per week.
Benefits:
Were committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team youll enjoy a 25% staff discount across all H&M Group brandsavailable both in-store and online. Additionally every employee is included in our H&M Incentive Program (HIP) designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. Additionally you can also enjoy the following benefits:
- Clothing Allowances
- Annual Leave
- Medical Leave
- Development Opportunities
Inclusion & Diversity
At H&M Group we are committed to fostering inclusive diverse and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds perspectives and experiences. This diversity enhances our ability to solve problems creatively expand our thinking and build meaningful connections with colleagues and customers around the world. Thats why we consider all dimensions of diversity throughout our recruitment processensuring our workforce reflects the richness of the communities we serve.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
