Senior Customer Marketing Manager
Senior Customer Marketing Manager
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Salary Not Disclosed
1 Vacancy
Job Description
What youll be doing:
Manage plan and execute the overall customer marketing strategy to increase customer engagement satisfaction and retention.
Act as a strategic partner to key internal stakeholders (including C-level) confidently managing expectations alignment and communication.
Design and lead lifecycle marketing programs to support onboarding adoption expansion renewal and advocacy.
Analyze customer data and behavior to personalize interactions improve the customer experience and measure impact across the lifecycle while building scalable digital-first adoption and automation programs to replace manual processes.
Conduct customer interviews and gather insights to drive the Voice-of-the-Customer program - creating relevant stories use cases talk tracks case studies and reviews and engaging customers as event speakers and advisory board members.
Ensure strong execution of initiatives with a willingness to dive into the details and get things done while demonstrating strong communication and stakeholder management skills.
Collaborate closely with cross-functional teams across Product Sales CS RevOps and Marketing.
Regularly analyze customer marketing performance identify areas of opportunity and translate insights into actionable improvements.
What youll bring:
Proven experience (5 years) in customer marketing or a similar B2B marketing role preferably within a SaaS or e-commerce environment.
Deep understanding of the B2B customer journey and experience creating programs across the full customer lifecycle.
Strong data-driven mindset with the ability to translate customer insights into effective marketing campaigns.
Experience building and managing customer advocacy programs including case studies references and advisory boards.
Excellent project management skills and the ability to lead cross-functional initiatives.
Exceptional communication and stakeholder management skills.
Proficiency in marketing automation platforms (e.g. 6Sense Marketo) CRM systems and analytics tools is a plus.
What youll get:
A hybrid working model 3 days from the office 2 days from home
Up to 3 weeks of work from anywhere per year
A global and customized team onboarding program (rated 9.1/10 by previous new hires)
The chance to work in a dynamic and growing international team with lots of autonomy
Who we are:
So what does it mean to be a part of the Sana Commerce team
At Sana Commerce our values guide how we work collaborate and drive success.
- Champions of Our League.We deliver lasting success balancing quick wins and long-term value.
We take pride in our unique product and extensive B2B knowledge and continuously strive to improve. No matter our role we bring value every day helping our customers and partners succeed.
- Supercharge Our Customers.Were revolutionizing B2B commerce together helping our customers to lead and succeed.
Our customers are at the heart of everything we do. We go beyond solutions providing the tools and support they need to grow.
- Determined to Grow.We embrace challenges growing and raising the bar for ourselves and our industry.
We take on challenges seek feedback and keep learning. Every setback is a chance to improve and move forward.
- Bold Together.We dare to be bold because we have each others back.
We collaborate across teams and time zones challenge the status quo and support each other to achieve the best outcomes.
Qualifications :
Additional Information :
Job descriptions can be tough to interpret. Even if you may not tick all the boxes please feel free to reach out to the recruiter or hiring manager!
Apply now!
#LI-Hybrid
#LI-OK1
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
