Technical Support Agent
Technical Support Agent
Posted on :
18-06-2025
Employer Active
1 Vacancy
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Job Description
What youre responsible for:
- Evaluate recurring incidents analyze trends and alert management to emerging problems to proactively prevent future issues
- Deploy software using automated tools and assist with releases and rollouts following change management practices
- Provide support during high-volume periods act as an escalation point for complex issues and ensure clear documentation when escalating to technicians or vendors
- Track and document the entire incident resolution process from initial report to final resolution including both successful and unsuccessful troubleshooting actions
- Use remote diagnostic tools and internal/external knowledge bases to identify and resolve technical issues
- Perform on-site or in-person desktop support including hardware fixes peripheral delivery software installation and antivirus updates
- Assemble image and configure desktops laptops and servers based on client requirements and support backup upgrades and configuration tasks
- Monitor the ticketing system to meet SLA targets document all changes and follow best practices for consistent service delivery
- Contribute to the internal knowledgebase assist in training efforts and follow or create checklists for repeatable tasks
- Continuously research solutions apply industry best practices and provide suggestions for service improvement as part of a proactive support approach
Qualifications :
To join our team:
- You have a DEC in an IT related field
- You have a minimum 3-5 years experience in a similar position
- You have experience in networks such as TCP/ID VPN etc.
- You have knowledge of MS Windows and MS Office
- You have the ability to analyze and manage changing priorities
- You have strong written and verbal communication skills
- You are able to work in a team environment and on your own
Additional Information :
What we offer:
- A competitive annual salary vacation benefits and a RRSP matching program
- Annual AIM tuition scholarship program up to $8500 per eligible dependents
- The tools and support needed to be successful in your career and professional development
- A dynamic & rewarding work environmentthat is also a lot of fun!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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