Senior Data Center Operations Engineer

Data Center Operations Team manages the planning hardware installation and configuration optimization operations and ongoing maintenance of the data center. Oversees systems performance the monitoring of equipment and the management of vendor relationships. Responsible for capacity planning and continual assessments for process improvement to ensure that processes are well-documented sustainable and scalable. Monitors ongoing practices to ensure consistency with policies compliance regulations and control requirements.

Key Responsibilities:

• Available for 24/7 support as needed. All interested candidates must be willing to work during off-hours for scheduled maintenance emergencies and on-call situations.
• Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
• Hands-on experience in hardware replacement with servers and network appliances.
• Perform root cause analysis of equipment failures
• Ensure all safety procedures are adhered to while performing work
• Fully comply with all physical security procedures and policies.
• Perform regular audits as required.
• Extensive experience in installing monitoring and maintaining data center IT equipment.
• Experience in managing vendors in a data centre environment.
• Coordinating with the onsite delivery and shipping of all equipment 
• Willing to work and relocate to Neom/Tabuk/Dammam

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. 
• Bachelors Degree in Computer Science Engineering or a related IT field along with relevant certifications and/or equivalent professional experience.
• 3 years of experience in data centre operations and hands-on experience working with racks and servers
• Responsible for the installation of pre-integrated racks individual servers and network appliances including stacking wiring and cable management.
• Working knowledge of networking/server architecture and hardware.
• Strong focus on process orientation and experience in developing processes.
• Strong analytical skills with the ability to multi-task several issues.
• Open to travel domestically and internationally.
• Proven ability to function independently in ambiguous situations with a record of success.
• Excellent communication customer focus problem-solving conflict management time management and interpersonal skills required.
• Dedicated to ongoing professional development skill enhancement and fulfilling all necessary on-the-job training requirements.

PREFERRED QUALIFICATIONS

• Experience in building new data center sites
• Taking ownership of all the ongoing responsibilities in the Data Centre.
• Excellent General documentation skills with particular emphasis on technical processes and standards.
• Proven ability to work with cross-functional teams in highly technical multi-disciplined projects.
• Technical understanding of data centre facilities and infrastructure including power HVAC structured cabling rack management and security is a plus
• Knowledge and experience in ITIL process methodologies CCNA CompTIA Hardware is a plus.
• Experience with CISCO Juniper and other commodity networking devices

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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